Ux Research Lead

Summary

Join Wrike as a UX Research Lead and help shape the future of our product design organization. You will provide leadership and mentorship to a team of UX researchers, drive impactful research initiatives, and synthesize insights to inform product strategy. This role requires experience leading UX research teams, proficiency in customer research methods, and excellent communication skills. You will work in a collaborative, cross-functional environment, contributing to a customer-centric culture. Wrike offers a hybrid work mode, promoting a balance between in-office collaboration and remote flexibility.

Requirements

• Experience in establishing UX research as a strong contributor to business decision making
• Experience leading a team of UX researchers
• Proficiency with customer research methods
• Experience leading cross-functional activities and workshops using design-thinking methods to inform product strategy and planning
• Up-to-date expertise in human-centered design best practices
• Ability to present designs to a wide range of audiences
• Excellent communication skills, with the ability to distill complex ideas to their essence

Responsibilities

• Provide leadership, direction, and mentorship for a team of UX researchers
• Lead the UX Research cross-functional practice, guiding designers, product managers, and writers to conduct impactful customer research
• Develop and deliver training programs to uplevel UX research and design thinking skills for designers, product managers, and engineers
• Drive UX research hands-on for one or two high-priority, high-impact research initiatives that can help the organization learn and grow its business
• Synthesize team insights on unmet needs and new perspectives on achieving the company mission
• Provide feedback on problem and solution reviews as an active member of review sessions
• Influence and manage change by understanding what matters for the business and adapting communication to be relevant and insightful to different audiences
• Work with organizational leadership to build a pervasive customer-centric culture, with customer needs as the foundation and design thinking as the discipline for decisions

Benefits

Hybrid work mode