Senior UX Researcher

Summary

Join IOG's Midnight Tribe as a Senior UX Researcher and contribute to the development of Midnight, a blockchain platform safeguarding sensitive data. Lead end-to-end research initiatives to understand customer and user needs, translating findings into actionable insights that influence product strategy and design. Collaborate with cross-functional teams, including Product, Marketing, Developer Relations, and Engineering, to ensure user needs are met throughout the product lifecycle. Champion a culture of research and user advocacy, developing and maintaining a repository of research artifacts. Evaluate ethical and privacy implications of research and product features. Contribute to the evolution of Midnight's research operations and best practices. This role requires strong collaboration, communication, and problem-solving skills.

Requirements

• Bachelor's or Master’s degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field
• 5+ years of hands-on UX research experience in blockchain, Web3, SaaS, or complex technical domains
• Passionate about Web3, data protection solutions and people’s freedoms of association, commerce and expression, with an understanding of the implications for user research
• Expertise in planning and executing end-to-end research projects that influence product and design outcomes
• Expertise in both qualitative and quantitative research methods, and the skill to choose the right method for the right question
• Experience working in Agile environments and collaborating with product, design, and engineering teams
• Able to distill complex concepts into clear narratives and visualizations that drive clarity and alignment
• Able to handle multiple work streams
• Able to work with research tools like Dovetail, Miro, Figma, UserTesting, or equivalent
• Effective stakeholder engagement and communication skills, including storytelling and presenting insights to a range of audiences
• You are curious, humble and open to new and different perspectives in a fast-evolving space
• You are motivated to understand complex scenarios and problem spaces
• You are motivated to understand what it is that people need in order to make progress towards their desired outcome(s)

Responsibilities

• Collaborates with Product to define research goals, plans, and success metrics for both strategic and tactical product work
• Leads and conducts mixed-methods research, including qualitative interviews, usability testing, surveys, and behavioral data analysis
• Translates research findings into clear, actionable insights and recommendations that influence product strategy and design decisions
• Builds research frameworks and artifacts such as personas, journey maps, and mental models that drive shared understanding and empathy
• Works closely with cross-functional stakeholders to prioritize research questions and align research efforts with business and product goals
• Champions a culture of research, user advocacy, and continuous discovery across teams
• Develops and maintains a repository of insights and research artifacts to ensure cumulative learning across products and squads
• Partners with Developer Relations and Marketing to understand developer and user needs throughout the full lifecycle of engagement
• Evaluates the ethical and privacy implications of research activities and product features, with a strong understanding of data protection principles
• Contributes to the evolution of Midnight’s research operations, tooling, and best practices

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO