UX Researcher

Summary

Join PointClickCare as a UX Researcher and drive strategic product iteration through research, usability studies, and data analysis. You will be responsible for user outreach, leading design workshops, interpreting data, collaborating with internal teams, and communicating research findings to stakeholders. This role requires strong UX research skills, a relevant bachelor's degree, and experience in user experience research. PointClickCare offers a competitive salary, benefits starting from day one, and a supportive work environment. The company is committed to equal employment opportunity and provides various benefits including retirement plan matching, flexible paid time off, wellness programs, parental leave, and continuous development support.

Requirements

• Be a highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed
• Demonstrate the ability to collaborate with other team roles to enculturate user-centered outcomes
• Hold a Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field
• Have experience as a user experience researcher or similar role with a customer focus
• Demonstrate the ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience
• Demonstrate written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches
• Have experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics
• Have knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud

Responsibilities

• Be responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing
• Be the expert on the team that ensures product gains feedback that is unbiased standardized
• Provide project leadership to other researchers and designers on an initiative as appropriate
• Lead or participate in design workshop activities to help the team generate data-informed solutions
• Strategize and determine project needs/methodologies and be able to communicate strategic decisions to leadership and stakeholders effectively
• Interpret data from user calls to provide useful insights to Product, UX Design, and Engineering
• Quickly perform analysis and synthesis using various tools and methodologies
• Collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases
• Articulate the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assist Product Managers and UX Designers in adopting research best practices
• Perform other duties as assigned

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition