Senior UX Researcher

Summary

Join Fleetio as our first dedicated Senior UX Researcher and play a pivotal role in shaping our research foundation. You will lead hands-on research initiatives, focusing primarily on Fleetio's marketplace, particularly the supply side. Develop and implement research processes and methodologies, collaborating closely with Product, Design, and Engineering teams. Build empathy and user advocacy, mentoring team members to enhance their research expertise. This is an entrepreneurial role offering autonomy and the opportunity to build a research function from the ground up in a fast-growing company. You will be instrumental in making evidence-based, user-centered decisions, impacting the success of Fleetio's products.

Requirements

• 5+ years of professional UX research experience, ideally within a B2B SaaS environment
• Proven experience with qualitative and quantitative research methodologies, particularly in hands-on, onsite research
• Experience working autonomously, particularly in cross-functional settings, or as a team of one
• Excellent communication and teaching skills, with a passion for mentoring others and building a research culture
• Strong ability to prioritize, manage time efficiently, and adapt to changing project needs
• Familiarity with modern research tools (e.g., Sprig, Marvin, Lyssna), with a willingness to experiment with emerging methodologies
• Exceptional user advocacy and storytelling skills, with the ability to translate complex insights into actionable recommendations

Responsibilities

• Lead hands-on research initiatives – Plan, recruit, schedule, conduct and synthesize ethnographic and onsite research to uncover valuable user insights and solve complex product challenges
• Enhance Fleetio's research practice – Develop processes, methodologies, and standards that elevate and unify research across our product teams, setting a high bar for quality and consistency
• Collaborate cross-functionally – Work closely with Product, Design, and Engineering teams to develop a deep understanding of our B2B users, aligning product decisions with user needs and market demands
• Build empathy and user advocacy – Champion user-centered design throughout the company, fostering a strong understanding of our customers and their unique workflows
• Mentor and teach research skills – Empower team members to deepen their research expertise, promote a unified, research-driven culture, and ensure insights are integrated across the product lifecycle
• Establish and refine research processes – Set standards to enhance the quality and impact of research across Fleetio's product teams
• Lead impactful research initiatives – Conduct ethnographic and on-site research to uncover deep user insights
• Own our research repository – Ensure insights are accessible and actively used throughout the organization
• Partner cross-functionally – Collaborate with Product, Design, and Engineering teams to align research initiatives with business goals
• Advocate for the user – Champion empathy and user-centered decision-making across teams
• Develop and refine personas, jobs-to-be-done (JTBD), and user journeys – creating foundational resources that guide product decisions and improve our understanding of user needs
• Teach research skills – Elevate team members' research expertise and foster a research-driven culture

Preferred Qualifications

Any relevant experience in the transportation industry

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE