Vendor Management Manager

Summary

Join GoGlobal as a Partner Relationship Manager overseeing external payroll partner relationships across multiple countries. You will be responsible for managing vendor relationships, coordinating implementations, ensuring contract compliance, and acting as a liaison between vendors and internal/client teams. This senior-level role requires strong payroll experience, exceptional client management skills, and a proven ability to manage complex vendor relationships. The position offers a hybrid work model with flexibility and opportunities for professional development. GoGlobal is a leading global expansion service provider with a strong presence in over 100 countries. We offer a unique, people-centric culture and a variety of benefits, including unlimited vacation and covered home wifi.

Requirements

• Bachelor’s degree in Business, Finance, Payroll, or a related field
• 5-7 years of payroll experience, with at least 3-5 years of experience in vendor or partner management
• Strong understanding of payroll processing and international service delivery
• Experience managing complex vendor relationships and handling escalations
• Excellent interpersonal and client relationship management skills
• Strong organizational and project management skills, with attention to detail
• Ability to work independently and in a fast-paced environment
• Strong communication skills in English

Responsibilities

• Maintain and manage relationships with external payroll partners across multiple countries
• Serve as the main point of contact for vendors, resolving issues and ensuring effective communication
• Ensure partners adhere to agreed service levels (SLAs) and terms outlined in their contracts
• Monitor vendor performance and conduct periodic reviews to ensure compliance and satisfaction
• Coordinate payroll implementations with partners, ensuring smooth onboarding and system integrations
• Align vendor activities with internal project timelines, ensuring that all deliverables meet quality and timing expectations
• Collaborate with local and centralized teams to ensure that vendor contributions meet the requirements of each country’s SoW
• Work closely with the central vendor management teams to apply the appropriate contract structures for each partner
• Ensure alignment between contracts, vendor scope, and operational requirements
• Assist in the review and negotiation of vendor contracts to optimize service delivery and cost efficiency
• Act as a bridge between external vendors and internal teams to manage expectations, resolve conflicts, and ensure smooth operations
• Work alongside client-facing teams to ensure that vendors are delivering on their commitments, and that clients are satisfied with service outcomes
• Support escalations and troubleshoot complex issues related to vendor performance or service quality
• Ensure that vendor activities adhere to all compliance regulations and internal policies
• Identify potential risks in vendor relationships and develop mitigation strategies as needed
• Regularly review vendor performance and provide feedback to improve service delivery and compliance
• Drive initiatives to streamline vendor management processes, focusing on efficiency and improved client satisfaction

Preferred Qualifications

Knowledge of [Local Language] is a plus

Benefits

• Hybrid working mode with flexibility, depending on role requirements
• Some travel may be required for vendor and client meetings
• Adaptable to different time zones, especially during key project phases or escalations
• Remote work
• Unlimited vacation
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development