Passport is hiring a
Vendor Operations Coordinator

Summary

The job is for an Operations role at Passport, an international eCommerce enablement solution. The role involves handling vendor inquiries, data analysis, troubleshooting issues, and process optimization. The candidate should have excellent communication skills, be detail-oriented, self-motivated, and able to multitask.

Requirements

• Excellent written and verbal communication skills
• Detail-oriented with a focus on process improvement
• Self-motivated and energetic, with the drive and ability to learn new skills
• Positive attitude and a willingness to learn and grow in a dynamic remote environment
• Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines and achieve operational goals

Responsibilities

• Interacting with vendor and carrier inquiries
• Engage with internal customer-facing teams to provide insightful analysis and recommendations, offer prompt resolutions to queries or challenges, and direct teams to the appropriate resources or departments for further assistance or expertise
• Engage with brands and customers as necessary; request missing information and promptly respond to inquiries, ensuring effective communication and satisfactory resolution of queries
• Investigation of parcels and vendor concerns through multiple avenues
• Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
• Quickly learn how different systems work and how to effectively use them
• Communicates effectively with Operations team members and leads
• Run reports, analyze data, and troubleshoot issues as needed
• Enter key performance indicator data accurately and on time for multiple vendors
• Use of problem-solving to flag issues and troubleshoot issues
• Review data for deficiencies or errors, correct any incorrect information
• Analyze data to optimize operational processes and enhance the team’s efficiency
• Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
• Foster a positive and collaborative team environment, supporting colleagues and contributing to a culture of continuous improvement

Preferred Qualifications

Experience with Zendesk, and advanced knowledge of GSheet or Microsoft Office Suite are a plus

Benefits

• Competitive cash and equity packages
• Stipend for health insurance
• Work from home stipend
• 100% remote work environment #LI-Remote
• Paid Time Off
• Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• Teammates around the world in 8 different time zones!