Vendor Services Manager

Summary

Join Ncontracts' Scale Vendor Services team as a dedicated resource for small business clients seeking third-party risk management support. Collaborate in a dynamic group environment focused on education and scalable service delivery to help clients manage vendor compliance confidently and efficiently. Essential functions include facilitating client onboarding and training, managing support tickets, educating clients on vendor risk practices, supporting client audits, and collaborating across departments. The ideal candidate possesses knowledge of vendor management regulatory compliance, relevant software applications, strong communication and documentation skills, and the ability to meet deadlines and prioritize tasks. Ncontracts offers a fun, fast-paced work environment with competitive benefits, including PTO, paid holidays, medical/dental/vision insurance, 401(k) matching, and more. The salary range is $40,000 to $50,000 per year, with potential for an annual discretionary incentive award.

Requirements

• Knowledge of vendor management regulatory compliance requirements applicable to financial institutions, including appropriate documentation needed based on the criticality of individual vendors
• Working knowledge of the software and applications used in the documentation and delivery of vendor due diligence services
• Ability to multitask and maintain organized, detailed documentation in a fast-paced environment
• Ability to communicate effectively both orally and in writing
• Ability to develop, draft, edit, and update strategies, protocols, and procedures
• Ability to collaborate with and maintain working relationships with team members and other team leadership within the department
• Ability to meet deadlines, prioritize, and effectively leverage resources and personnel
• Ability to set and meet goals and objectives
• Ability to continually identify service enhancements
• Ability to problem solve and escalate unresolved issues

Responsibilities

• Facilitate group-based onboarding and training sessions for small business clients
• Manage client support tickets and service cases with efficiency, ensuring timely resolution
• Educate clients on foundational vendor risk practices aligned with small business compliance needs
• Support client audit requests within the identified cadence by providing detailed visibility into service status, usage, and compliance tracking across the vendor management lifecycle
• Collaborate across departments to align service delivery with organizational objectives

Preferred Qualifications

• Associate degree in business administration, Operations Management, or a related field
• Administrative and customer service experience preferred
• Professional Certification related to Vendor Management, Risk Management, or other similar certification

Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days