Vice President, Account Management

Summary

Join Axonify as a Regional VP and become a key player in our revenue expansion, driving exponential growth within our North American customer base. Lead a talented team of Account Managers, empowering them to exceed retention targets and drive upsells and cross-sells. Develop and implement account segmentation strategies, define key performance indicators, and establish a framework for personalized customer engagement. This role reports to the VP of Customer Success and has full responsibility for revenue generation, customer retention, growth strategy, and internal sales processes. You will directly impact customer retention and sales strategies, team building and management, and collaboration with revenue team leadership. Axonify offers a hybrid-flexible work environment.

Requirements

• 10+ years of proven success in B2B SaaS account management or sales roles, preferably with experience managing enterprise accounts. Experience in selling to frontline audiences is a plus
• 3+ years of experience coaching, mentoring and managing high-performing account management teams
• Proven track record of exceeding revenue targets in a SaaS environment
• Deep understanding of customer lifecycle management
• Results driven, committed to exceeding retention and sales targets
• Ability to collaborate effectively cross-functionally
• Experience working within a structured sales methodology, MEDDIC specific experience will be an asset
• Experience in defining and tracking metrics and developing processes to improve sales performance

Responsibilities

• Create the customer retention and sales strategy, and lead the account management team through its execution, including involvement in the deal process
• Build, hire and manage a high-performing team, continually reviewing the changing needs of the business to iterate and plan efficient and effective organizational structure, while actively participating in the development of talent and succession planning
• Strategize with revenue team leadership (Customer Success, Sales, Customer Experience, Marketing) to determine business objectives and people development plans
• Create, deploy and evaluate a set of processes to evolve a program that delivers consistent Net ARR growth
• Devise and deploy all retention and sales goals and objectives across the teams, including the preparation of quotas and budgets
• Drive sales best practices including value-selling methodologies and driving the adoption of sales enablement tools
• Manage a business that moves quickly and increases revenue YoY through retention, upsell and cross-sell
• Influence the development of key customer relationships focused on customer outcomes and increased customer wallet share
• Measure progress through retention, pipeline build, accurate forecasting, quota achievement, customer acquisition cost and demonstration of best practices around sales leadership and coaching
• Integrate and align sales strategies with talent, processes, IT systems, and other areas to increase Salesforce capability and success
• Foster an engaging work environment consistent with the company culture

Preferred Qualifications

Experience in selling to frontline audiences

Benefits

• An impactful product that gives back to the communities and frontline workers that support our everyday lives
• People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering
• A diverse team that celebrates unique perspectives and experiences that add richness to our culture
• Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves
• Hybrid-flexible work environment