Remote Vice President, Client Services

Summary

Join Creative Communication Associates (CCA) as their Vice President, Client Services! Lead and develop a talented account team, nurturing and maintaining strong client relationships while deeply understanding their business needs. Oversee the execution of top-tier marketing solutions, ensuring client goals are met and exceeded. This role involves managing team operations, focusing on client satisfaction, revenue growth, and project profitability. You will directly manage key projects, collaborate with leadership, and support new business development. The position reports to the President of CCA and offers a competitive compensation package with excellent benefits.

Requirements

• 10-12 years of relevant work experience, with 5-7 years managing a team or department, and 5-7 years working in a manager or project lead capacity at a marketing and/or advertising agency
• BA/BS degree required, degree in Marketing/Advertising a plus
• Familiarity with project management software such as Workamajig, Wrike, and Basecamp
• Experience in agency branding and knowledge of traditional and digital media platforms, content strategy, and an understanding of brand campaign development
• Expert client engagement and relationship management skills
• Exceptional verbal and written communication and presentation skills
• Proven ability to build relationships across all levels of the organization, develop and motivate talent, inspire innovation, and lead a team to achieve high impact results
• Proven capabilities in identifying and managing nuanced, cross-departmental needs across multiple teams and stakeholders
• Working knowledge of Google Workspace (Docs, Slides, Sheets)
• Ability to work effectively in dynamic, rapidly changing, team-based environment
• Applicants must be legally authorized to live and work in the United States. Employees are required to reside within the United States for the duration of their employment

Responsibilities

• Manage a client services team, developing the skills, knowledge, and abilities required to meet the needs of the agency
• Oversee client service teams engaged in the strategic development and implementation of brand development campaigns, research projects, and integrated marketing programs, including media, print, direct mail and digital strategies
• Provide strategic direction/recommendations to clients and the internal team
• Establish and maintain strong relationships with clients as well as internal team members
• Collaborate with leadership to ensure that all client contact and services work adheres to the highest quality standards
• Lead meetings, ensuring attendance and participation and record keeping
• Direct and oversee account management policies, objectives, and initiatives
• Resolve, with account team, escalated customer service issues
• Develop and maintain project budgets and revenue targets for all client contracts
• Ensure accurate invoicing and maintenance of financial reports for all client accounts
• Provide cross-functional teams with well-documented client feedback and project assets, as required
• Support new business development for the agency through preparation of and participation in, proposals, presentations, and agency client contract negotiations
• Identify, pursue, and secure opportunities for revenue growth within the agency’s current client base
• Possess a willingness to travel, as necessary
• Perform other duties as assigned

Preferred Qualifications

Higher education marketing and advertising experience is a plus

Benefits

• Work from our beautiful Troy office OR work from the comfort of your home office!
• Great compensation package! $130,000 - $140,000 a year
• 401K + match, bonus potential, and equity opportunities
• Tools you need on us! Mac is our computer of choice
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
• Paid Parental Leave
• Pre-tax commuter benefits
• 4 weeks paid vacation + 10 paid holidays + paid sick leave
• Monthly Gym stipend and Membership to premium medical services like Eden Health
• Monthly mobile connectivity stipend
• Access to mental health services like Ginger and Talkspace
• Annual education stipend for lifelong learning
• Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company