Vice President of Account Management

Summary

Join Togetherwork as their Vice President of Account Management to lead and grow an established team, focusing on both enterprise and SMB SaaS clients. You will develop and implement a scalable account management strategy, ensuring high client retention and growth. Responsibilities include overseeing renewals, collaborating with sales, marketing, and customer success teams, and building frameworks for account segmentation and customer lifecycle management. The ideal candidate possesses 10+ years of experience in account management within a SaaS environment, including 7+ years of progressive leadership experience. A proven track record of retention gains, program design, and team leadership is essential. This role offers a competitive salary, comprehensive benefits, and the opportunity to significantly impact a growing company.

Requirements

• 10+ years of experience in Account Management, Customer Experience, or Client Success, ideally in a SaaS environment
• 7+ years of progressive leadership experience, with at least 3 years in a senior or executive-level role
• Experience supporting both enterprise and SMB customers and scaling structure around both
• A proven track record of retention gains, program design, and team leadership
• Strong cross-functional collaboration and executive presence
• A people-first leadership style grounded in results, not ego

Responsibilities

• Lead and evolve a functional account management strategy into a fully scalable, customer-first program
• Support enterprise clients with white-glove service while introducing automation and one-to-many solutions for SMBs
• Own the renewal and retention process, partnering closely with Sales, Marketing, and Customer Success
• Build frameworks for account segmentation, QBRs, and customer lifecycle health tracking
• Lead with empathy, clarity, and confidence, guiding internal teams and client relationships alike
• Serve as a key advisor to the CRO and executive team on customer insights, risks, and growth opportunities

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave