Vice President of Client Success

Summary

The Vice President of Client Success will oversee both Managed and Account Services and Implementation functions, ensuring seamless client onboarding, high-quality service delivery, and ongoing client satisfaction and retention. The role requires a dynamic leader with a proven track record in client services, project management, and strategic planning within the payroll or HR services industry.

Requirements

• Bachelor’s degree in business administration, management, or a related field; master’s degree preferred
• Minimum of 10 years of experience in client services, project management, or implementation roles
• Proven track record of driving client satisfaction, retention, and growth in a B2B environment
• Strong leadership skills with the ability to inspire and motivate cross-functional teams
• Excellent communication and interpersonal skills
• Strategic thinker with a deep understanding of market dynamics, competitive landscape, and emerging trends in the industry
• Highly analytical and data-driven
• Demonstrated ability to manage multiple projects and priorities simultaneously
• Experience managing budgets and financial performance

Responsibilities

• Develop and implement a unified strategic vision that integrates Managed and Account Services with Implementation processes
• Collaborate with senior leadership to define and track key performance indicators (KPIs) across both functions
• Lead the development and execution of best practices, standard operating procedures (SOPs), and training programs across both teams
• Oversee operations of both the Managed and Account Services and Implementation departments
• Manage relationships with key clients and strategic partners
• Continuously evaluate and enhance processes across both Managed and Account Services and Implementation
• Implement and monitor KPIs, project milestones, and other key metrics
• Develop and manage consolidated budgets for both Managed and Account Services and Implementation
• Monitor financial performance metrics across both functions
• Lead and mentor the Director of Managed and Account Services and the implementation team

Preferred Qualifications

Experience in the payroll, HR, or tax industry is a plus

Benefits

• This position offers the opportunity to shape the future of client services and implementation within the company
• This is a remote position