Greenshades Software is hiring a
Vice President of Client Success
closedGreenshades Software
π΅ ~$225k-$275k
πRemote - Worldwide
Summary
The Vice President of Client Success will oversee both Managed and Account Services and Implementation functions, ensuring seamless client onboarding, high-quality service delivery, and ongoing client satisfaction and retention. The role requires a dynamic leader with a proven track record in client services, project management, and strategic planning within the payroll or HR services industry.
Requirements
- Bachelorβs degree in business administration, management, or a related field; masterβs degree preferred
- Minimum of 10 years of experience in client services, project management, or implementation roles
- Proven track record of driving client satisfaction, retention, and growth in a B2B environment
- Strong leadership skills with the ability to inspire and motivate cross-functional teams
- Excellent communication and interpersonal skills
- Strategic thinker with a deep understanding of market dynamics, competitive landscape, and emerging trends in the industry
- Highly analytical and data-driven
- Demonstrated ability to manage multiple projects and priorities simultaneously
- Experience managing budgets and financial performance
Responsibilities
- Develop and implement a unified strategic vision that integrates Managed and Account Services with Implementation processes
- Collaborate with senior leadership to define and track key performance indicators (KPIs) across both functions
- Lead the development and execution of best practices, standard operating procedures (SOPs), and training programs across both teams
- Oversee operations of both the Managed and Account Services and Implementation departments
- Manage relationships with key clients and strategic partners
- Continuously evaluate and enhance processes across both Managed and Account Services and Implementation
- Implement and monitor KPIs, project milestones, and other key metrics
- Develop and manage consolidated budgets for both Managed and Account Services and Implementation
- Monitor financial performance metrics across both functions
- Lead and mentor the Director of Managed and Account Services and the implementation team
Preferred Qualifications
Experience in the payroll, HR, or tax industry is a plus
Benefits
- This position offers the opportunity to shape the future of client services and implementation within the company
- This is a remote position
This job is filled or no longer available
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