Vice President of Operations and Automations

Summary

Join Nava as their Vice President of Operations and Automations and provide strategic leadership, driving operational excellence across Growth, Delivery, IT, and Business Services. You will center delivery success, design, run, and adapt operations for efficiency and scalability, enabling all delivery teams to thrive. Transform operational capabilities through automation strategies, process optimization, and shared services. All duties will support Nava's values: Be Active Stewards, Impact over Ideology, Build Together, Inclusion is Essential, and Progress Takes Work. This role requires managing operational budgets, providing executive-level reporting, and leading automation initiatives. You will also build and mentor high-performance operational teams, fostering a culture of innovation and operational excellence.

Requirements

• Minimum 7+ years of progressive leadership experience in professional services operations
• Proven track record of successfully managing automating core operations in a scaling organization
• Advanced skills in ensuring operational excellence and continuous process improvement methodologies
• Strong technology implementation and systems integration background
• Exceptional strategic planning and analytical capabilities
• Demonstrated success in leading change management initiatives, including introducing new technologies, optimizing workflows, and fostering a culture of continuous improvement
• Deep knowledge of compliance, risk management, and data governance frameworks
• Proven ability to manage vendor relationships and contract negotiations to ensure cost-effective and high quality service from third-party service providers
• Ability to mentor and develop high-performing teams in a dynamic, growth-oriented environment
• Experience driving cross-functional collaboration between business, technology, and delivery teams
• Familiarity with leveraging data visualization platforms, dashboards, and reporting tools to drive informed decision-making at the executive level
• Must be legally authorized to work in the United States
• Must meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract

Responsibilities

• Developing and implementing comprehensive core operational strategies across Delivery, IT, and Business Services functions
• Creating a shared services framework that ensures seamless collaboration and efficiency across organizational units
• Designing and executing scalable, compliant operational models that support the company's strategic and growth goals
• Overseeing build vs buy decisions for enterprise-wide tooling and automating core operations
• Managing operational budgets and resource allocation across functional areas
• Providing executive-level reporting on operational performance and strategic recommendations
• Reimagining relevant core operations to be natively agent-based to simplify processes at increasing scale
• Leading the development and implementation of automation initiatives, including applications of AI toolchains to improve streamline processes, across all operational domains
• Identifying opportunities for process improvement and technological integration to increase organizational productivity
• Developing and maintaining operational dashboards and metrics tracking systems
• Evaluating and implementing automation technologies and tools
• Minimizing the rate of overhead cost growth through strategic investments
• Overseeing the selection, implementation, and optimization of enterprise-wide operational systems
• Ensuring seamless integration between operational technology platforms
• Driving digital transformation initiatives that enhance operational efficiency
• Continuous improvement on data structures to enable higher leverage work
• Building and mentoring high-performance operational teams
• Fostering a culture of innovation, continuous improvement, and operational excellence
• Developing talent acquisition and retention strategies for operational roles

Preferred Qualifications

Demonstrated experience in Government Contracting (GovCon) environment

Benefits

• Health coverage – Comprehensive medical, dental, and vision plans to support your overall health needs
• Time off – Vacation, holidays (including Juneteenth), and floating days to rest and recharge
• Company holidays- Enjoy 12 paid federal holidays each year on top of your regular PTO
• Annual bonus – When Nava meets goals, eligible employees receive a performance-based annual bonus
• Parental leave – Paid time off for new parents, plus weekly meals delivered to your home
• Wellness program – Full platform offering physical, mental, & emotional health resources & support tools
• Virtual care – See doctors online with no copay through UnitedHealthcare’s virtual visit program
• Sabbatical leave – Earn extended paid leave after continuous service for personal growth or rest
• 401(k) match – Nava matches 4% of your salary to support your retirement savings plan
• Flexible work – Remote-first environment with flexibility built around your schedule and responsibilities
• Home office setup – Company laptop & setup assistance provided via Staples for remote work needs
• Utility support – Monthly reimbursement to help offset eligible home office utility expenses
• Learning opportunities – Internal training programs and resources to help grow your professional skills
• Development budget – Annual allowance for courses, tuition, certifications, & LinkedIn Learning access
• Referral bonus – Get rewarded when you refer great people who join the Nava team
• Commuter benefits – Pre-tax commuter programs to support in-office travel when applicable
• Insurance coverage – Nava provides disability, life, and accidental death insurance at no cost
• Supportive culture – A collaborative and remote-friendly team environment where people genuinely care