Vice President, Services Sales

Summary

Join Model N as the Vice President, Services Sales, leading the strategy and execution of selling service offerings to enterprise customers. Drive revenue growth and attach rates across various service areas. Develop and refine service offerings, aligning with customer needs and product capabilities. Collaborate with executive leadership to align services sales with company goals. Represent your department on the Global Services Leadership Team and Senior Leadership team. This high-visibility role involves close collaboration with leadership across the company. Report directly to the Chief Services Officer.

Requirements

• Bachelors degree required
• 15+ years of experience in professional services and/or enterprise software
• Strong leadership background with 10+ years managing high-performing Sales and/or Professional Services teams supporting large, complex, multi-stakeholder enterprise accounts
• Deep understanding of enterprise software implementations and the role of professional services in a SaaS company to support customer success
• Strong ability to manage a sales pipeline, progress deals, forecast bookings, and support predictability in the business
• Strong executive presence and experience engaging with and building trusting relationships with senior-level customers and prospects
• Exceptional leadership, communication, negotiation and cross-functional collaboration skills
• Strong command of Salesforce or equivalent CRM
• Ability to travel (25%)

Responsibilities

• Develop and own the global services sales strategy for enterprise accounts across Professional Services, Training/Education, Recurring Managed Services, and Advisory Services
• Develop and refine packaged service offerings that align with customer needs and product capabilities
• Collaborate with the Chief Services Officer, Chief Revenue Officer, Chief Financial Officer and executive leadership to align services sales with overall company revenue, growth, and margin goals
• Drive services bookings through attach on new logo acquisition, expansions, and renewals
• Partner closely with our enterprise Sales team to co-sell services into strategic deals
• Create service proposals and negotiate complex contracts with large enterprise accounts
• Develop accurate forecasting and reporting processes for services sales
• Ensure scalable processes are in place, introducing and incorporating AI, to expedite and manage the services sales lifecycle
• Partner with Finance to maintain revenue, pricing, and profitability structures that align with our corporate objectives
• Establish KPIs and dashboards to track performance
• Provide predictable and sound weekly/monthly/quarterly reporting of sales commit and key financial metrics to track performance
• Work closely with delivery teams to ensure delivery capacity and readiness align with sales targets
• Collaborate with Product and Engineering to influence roadmap based on customer feedback and service trends
• Coordinate with Account Management to ensure seamless handoffs and long-term value realization
• Collaborate with Finance to ensure accurate forecasting, resource planning, and reporting
• Build and lead a high-performing services sales team focused on large enterprises
• Set clear goals, manage performance, and foster a culture of accountability and continuous improvement
• Partner with our People Team around attracting, enabling, and retaining high potential talent
• Collaborate with Marketing and Sales Enablement to support messaging, sales tools, and training

Preferred Qualifications

• Experience selling into Life Sciences, Pharma, and/or Medtech accounts a plus
• Experience with selling and driving growth in recurring managed services

Benefits

Medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth