Vice President of Operations

Summary

Join our client as their VP of Operations and lead all operational aspects of the brand. You will oversee initiatives to enhance Average Unit Volume growth, positive check count, and overall system profitability. Responsibilities include forecasting business trends, analyzing data, making key business decisions, and driving profitability at various levels. You will also implement operational strategies, motivate and develop the Operations Directors team, ensure compliance with company standards, and collaborate with other departments. This role requires a Bachelor's degree, extensive restaurant operation experience, and senior leadership experience within a franchise environment. Strong financial acumen, problem-solving skills, and excellent communication are essential.

Requirements

• Bachelor's Degree
• 10+ years experience with any combination of restaurant operation experience
• 5+ years in a Senior Leadership experience within franchise environment
• Consistent record of meeting operational commitments
• Strong financial acumen, analysis/problem-solving, negotiation and influencing skills
• Ability to handle multiple tasks within a constantly changing and demanding environment
• Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects
• Excellent communication (written and oral), and problem solving skills
• Expert-level skill with Microsoft computer skills, i.e. Word, PowerPoint, Excel, and Outlook
• Expert-level skill with various operational point-of-sale (POS) systems

Responsibilities

• Meet or exceed company sales and profit expectations while maintaining standards in all areas
• Forecast business trends for company operations
• Analyze and synthesize large amounts of quantitative and qualitative information and extrapolate the business and financial significance of the information
• Actively seek input for key business decisions, and providing sound business advice and allocation of useful resources
• Meet and/or exceed monthly Key Performance Indicator metrics all levels
• Drive profitability at regional, district and unit levels through direct management of strategic initiatives by the Operations Director’s
• Implement, execute, manage and follow up on operational brand strategies that improve the profitability at all levels
• Motivate, lead, coach and develop the Operations Directors
• Ensure compliance with all company standards, and brand standards
• Collaborate and work in conjunction with all departments for overall growth and success of the operations department and team
• Maintain budget controls on all operations activities tied to region and employees
• Projects and practices consistent ownership attributes which provide a high level of customer service at all points of contact
• Partner with Marketing and the Field Operations team to train brand stewardship
• Develop a written set of operating standards around food preparation, service times, store set up, hospitality, cleanliness, and organization
• Look for ways improve throughput and productivity by streamlining operations
• Improve food cost, labor cost, and operating expenses by systemically reviewing processes and implementing cost control measures
• Review P&L regularly with DMs and GMs to ensure that key financial targets (food cost, labor, op ex, etc.) are being met
• Ensure that food quality and guest experience meet brand standards at all times
• Ensure that the FGC culture and Core Values are properly represented at all stores and at all times
• Monitor morale of the staff and check in with all employees on a regular basis
• Ongoing coaching of managers and staff
• Source, test, and roll out back office systems as necessary
• Monitor repairs and maintenance issues

Preferred Qualifications

Restaurant marketing experience