Vice President Operations

Summary

Join Product School as the VP, Operations, partnering directly with the COO to drive alignment, accountability, and efficiency across the organization. This high-impact role involves overseeing operations, acting as a trusted advisor to the COO, and collaborating with leadership across sales, marketing, and customer success. You will lead key meetings, hold teams accountable for achieving goals, and play a central role in preparing insights and content for board presentations. This role requires a balance of operational expertise, data-driven decision-making, and strong interpersonal communication skills.

Requirements

• You have 7+ years of experience in operations, revenue operations, CoS, or a related role, ideally in high-growth environments
• You bring a strong understanding of end-to-end operational and revenue processes, including sales, marketing, and customer success
• You are highly skilled in data analysis, sales and reporting tools and driving insights that lead to decision making with a focus on measurable outcomes
• You thrive in roles that demand cross-functional collaboration, influence, and accountability at the executive level
• You possess exceptional organizational and communication skills, with extreme attention to detail, and the ability to lead projects from end-to-end
• You have strong people management and coaching skills, and have led cross-functional teams with influence, even without direct authority
• You are scrappy, a go-getter, and have a low ego. You thrive in ambiguity, and you roll up your sleeves and do whatever it takes to get things done
• You are a quick thinker with a bias for action, and you are able to prioritize ruthlessly

Responsibilities

• Be the first point of contact for leaders needing non-critical support from the COO, and ensure COO's involvement in a project or decision-making is happening at the right moment and level by staying on top of information flow across the company
• Ensure strategic projects are completed on time and to the full scope of the work
• Serve as a key liaison between the COO and operational department leaders, fostering strong communication and collaboration
• Understand the company's strategy and translate it into actionable plans
• Communicate complex ideas simply and inspire confidence
• Develop insightful recommendations to optimize processes, improve efficiency, and enhance forecasting accuracy
• Create and maintain dashboards to track performance metrics and inform executive decisions, while delivering clear, actionable feedback to the COO
• Working closely with cross functional teams, ensure company operations occur seamlessly, with high quality and reliability
• Identify inefficiencies across operations and implement process improvements to streamline workflows, reduce bottlenecks, and enhance productivity
• Design and optimize processes, improve efficiency, and manage resources effectively
• Collaborate with the COO to prepare impactful board materials and executive presentations
• Present revenue performance, operational updates, and strategic recommendations in a clear and compelling manner

Preferred Qualifications

Bonus points for experience with EOS and board preparation

Benefits

• Remote First - our team works remotely across multiple countries and time zones
• Medical, Dental, and Vision Coverage in the US - support for additional coverage is available in Spain
• Company Team Offsites and Coworking - we believe that remote-first doesn’t mean remote-only
• Free Product School Course Offerings - we offer a range of courses and certifications worth $15,000 that we readily encourage our employees to explore
• Monthly Internet Reimbursement - we support our team, wherever they’re working from
• Parental leave