Vice President, Strategic Account Management

Summary

Join Kellermeyer Bergensons Services (KBS) as the VP of Strategic Account Management! This remote role, with up to 50% nationwide travel, involves leading a team of Strategic Account Managers to grow high-value client portfolios. You will develop and implement strategies for customer satisfaction, retention, and expansion, overseeing annual account plans and driving revenue growth. The position requires strong leadership, strategic planning, and sales team management skills within the facilities and building maintenance services industry. KBS offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Bachelor’s degree or equivalent business experience required
• Minimum 10 years of strategic account management experience in a business to business environment
• 5 years of successful management of strategic account sales teams

Responsibilities

• Lead the Business & Industry (B&I) Strategic Account Management team, providing mentorship, direction, and support to ensure high performance
• Develop and implement strategies to drive long-term client success, revenue growth, and relationship expansion across a defined set of strategic accounts
• Oversee and guide team to develop and execute regularly updated annual account plans that ensure that proper client relationships are in place that deliver on growth plans, meet contract commitments, and gain off-market renewals
• Drive growth pipeline and management for client portfolio in CRM (Salesforce), regularly holding pipeline reviews with team and leading strategies and coaching team to achieve quarterly and annual new sales targets
• Oversee client renewal and RFP process for portfolio, ensuring compliance with proactive renewal process activities
• Collaborate with the operational and sales leadership teams to align account management strategies with overall company objectives, revenue targets, and growth plans
• Review and analyze the weekly Executive reports generated by the Customer Support team, address and, or, support, any major concerns or issues in the trends for the B&I segment
• Proactively assess, clarify, and validate B&I segment customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
• Demonstrate by example and guide team in customer engagement and retention activities and best practices to limit churn and promote extensions and renewals of customer business
• Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage
• Oversee the scheduling of customer project work as needed

Benefits

• Medical, dental, vision, prescription drugs
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics