Vice President, Strategy and Business Operations

Summary

Join Sprout Social as the Vice President, Strategy and Business Operations, reporting to the Chief Product Officer. You will be a key member of the R&D leadership team, shaping Sprout's short and long-term strategies. Responsibilities include driving strategic initiatives, addressing market challenges, defining competitive positioning, leading annual strategy planning, building the Strategy & Business Operations function, and partnering with executive leadership. The ideal candidate possesses 12+ years of experience in business strategy and operations within a high-growth SaaS environment, strong analytical skills, and proven ability to drive strategy for market-leading software. Sprout offers a comprehensive benefits package including insurance, paid time off, parental leave, wellness initiatives, professional development, and flexible work arrangements.

Requirements

• 12+ years of experience in business strategy and operations
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Proven ability to drive the strategy of a market-leading software solution
• Experience working in a high-growth SaaS environment

Responsibilities

• Drive the organization forward by implementing strategic initiatives and staying focused on aligning highest-level priorities with day-to-day operations
• Address challenges like identifying high-ROI market segments, managing AI-related risks and opportunities, applying M&A to support growth, and making key resourcing decisions
• Determine what our competitive positioning or defensibility needs to be to sustain a long-term advantage
• Lead the annual strategy planning process, working closely with executive leadership to define long-term goals and develop actionable plans that drive organizational growth and operational efficiency
• Build out the Strategy & Business Operations function at Sprout, defining the job function and growth trajectory including setting hiring practices, job ladder definitions and performance evaluation practices
• Partner with the CPO and CTO to define Sprout’s strategy to accelerate growth, inclusive of product strategy and our approach to market segmentation
• Define the right OKRs and metrics to track and answer our most important questions and measure our performance against those objectives
• Create tracking mechanisms to ensure leadership has line of sight into work and progress, and accountability is driven across the team

Preferred Qualifications

• Outstanding ability to act as a thought partner and strategic advisor to executive leaders
• Strong communication and presentation abilities, both written and verbal
• MBA preferred

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter
• Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit)
• Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Sprout offers “Flexible Paid Time Off” and ten paid holidays