Virtual Assistant

Summary

Join ConnectOS, a top-rated Philippines employer and Great Place to Work certified company, as a Technical Support Specialist! This part-time position (12:00 AM - 4:00 AM PHT) offers P300 per hour. You will provide email-based technical support to researchers and lab staff, troubleshooting software and system issues related to biotech research. The role requires strong technical skills, excellent communication, and experience with CRM (e.g., HubSpot) and QuickBooks. You will maintain support documentation, collaborate with internal teams, and ensure data privacy compliance. This opportunity is with a leading R&D company revolutionizing skin bioengineering.

Requirements

• Proven experience in a technical support or helpdesk role, ideally within a scientific or research environment
• Strong technical understanding of software systems, databases, and cloud platforms
• Excellent written communication skills with the ability to explain technical concepts clearly
• Experience with CRM e.g. HubSpot
• Experience with account software, in particular QuickBooks
• Ability to work independently and manage time effectively within a part-time schedule

Responsibilities

• Provide prompt and professional email-based technical support to end-users, including researchers, lab staff, and collaborators
• Troubleshoot software, system, and access issues related to biotech research tools and platforms
• Escalate complex technical problems to appropriate internal teams when necessary
• Maintain detailed documentation of support tickets and resolution steps in the support system
• Collaborate with management departments to ensure optimal support outcomes
• Contribute to the creation and maintenance of support documentation and FAQs
• Ensure compliance with data privacy and security protocols, especially those relevant to the biotech sector
• Issue quotations, purchase orders, invoices using QuickBooks
• Maintenance of HubSpot CRM customer relations, leads follow-up and email campaigns and updates on Company’s social media platforms

Preferred Qualifications

• Background or education in life sciences, biotechnology, or a related technical field
• Basic scripting, trouble shooting skills for upkeep of website e.g. WordPress
• Understanding of regulatory and data integrity standards in biotech (e.g., GxP, HIPAA, GDPR)