Virtual Assistant - Fulfilment

Summary

Join Decentralized Masters, a rapidly growing leader in DeFi education, and become a crucial part of our team. Manage emails and communications, escalate client queries, and draft reports and presentations. Maintain clear communication with clients and handle general administrative duties. This fully remote position offers unlimited PTO and a dynamic, supportive team environment. The ideal candidate is a native English speaker or has professional-level English skills, located in South America, and has experience as a Virtual Assistant or in a similar role.

Requirements

• Native English speaker (or at least professional level)
• Must be located in South America
• Proven experience as a Virtual Assistant or relevant role
• Customer Service experience
• Experience with word-processing software and spreadsheets (e.g. Google Suite)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email and instant messaging communication skills
• Excellent time management skills
• Solid organizational skills
• High school diploma; additional qualifications as an Administator or Executive Assistant are a plus

Responsibilities

• Manage emails and communications
• Escalation of client queries
• Drafting of reports and presentations
• Clear and continuous communication with clients
• General administrative duties

Preferred Qualifications

Familiarity with Defi or Crypto an added advantage

Benefits

• Competitive salary package
• Full time
• Unlimited PTO
• Team off-sites
• Young & dynamic culture with team members across 25+ countries
• Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!