Virtual Assistant

Summary

Join I STA Personnel Solutions South Africa as a Virtual Assistant supporting a US-based Nursing Practitioner. This remote role, open to South African citizens only, requires working US hours (9 am to 6 pm EST). You will manage administrative tasks, communicate with patients, schedule appointments, and ensure smooth daily operations. A strong healthcare background and excellent communication skills are essential. A stable internet connection (fixed fibre line with 25 Mbps minimum speed) and reliable power backup are mandatory.

Requirements

• Work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time)
• This is a remote role for South African Citizens only
• A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
• A reliable power backup solution is required to manage load shedding and power outages
• Excellent English communication skills (both written and verbal)
• Good computer skills and comfortable navigating digital communication platforms

Responsibilities

• Serve as the primary administrative support to the Nursing Practitioner
• Communicate with patients via phone or WhatsApp to provide updates (e.g., notifying them that the Nursing Practitioner is on her way etc.)
• Schedule patient appointments, including additional services such as bloodwork
• Manage and organize administrative tasks assigned by the Nursing Practitioner via task tagging, phone, or WhatsApp
• Provide excellent customer service and ensure clear communication with patients
• Maintain accurate records and documentation related to patient interactions and scheduling
• Assist with other general administrative duties as needed

Preferred Qualifications

• Prior experience in a medical or clinical setting is preferred
• A nursing or clinical background is beneficial for understanding medical terminologies
• Strong customer service experience, especially in a patient-facing role
• Patient, friendly, and professional demeanour
• Strong multitasking abilities and ability to work in a fast-paced environment
• Sharp, bright, and capable of thinking outside the box to problem-solve effectively