Virtual Assistant

Summary

Join our client, an industry leader in eyelash extensions and beauty products, as a Virtual Assistant! You will provide crucial support for customer service and administrative operations, ensuring a seamless client experience. Responsibilities include managing customer inquiries across various channels, handling order processing and tracking, maintaining CRM systems, and coordinating with the team. This is a full-time, permanent work-from-home position based in Australia. The ideal candidate possesses strong customer service and communication skills, experience with eCommerce platforms (Shopify proficiency is highly preferred), and a detail-oriented approach. Excellent benefits are offered, including HMO, annual leave, and a generous Christmas bonus.

Requirements

• Experience in customer service, eCommerce, or virtual assistant roles
• Strong written communication skills and ability to manage inquiries professionally
• Organised and detail-oriented with excellent problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks

Responsibilities

• Respond to emails, social media messages, and live chat inquiries
• Assist customers with product information, delivery updates, and order issues
• Contact DHL and other transport companies regarding deliveries
• Maintain and organise emails/messages in the CRM system
• Address customer complaints and update the complaints board
• Check and verify product pricing on Shopify
• Monitor customer reviews, address negative feedback, and escalate concerns
• Update and maintain the Monday Board and provide end-of-day reports
• Communicate with the team daily regarding updates and tasks
• Ensure customer issues are resolved promptly and accurately

Preferred Qualifications

• Strong proficiency in Shopify is highly preferred
• Experience with CRM systems, and order tracking platforms (preferred)

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)