Virtual Assistant

Summary

Join our client, an industry leader in eyelash extensions and beauty products, as a Virtual Assistant! Support their customer service and administrative operations, ensuring seamless client experiences. You will manage customer inquiries across various channels, handle order processing and tracking, and maintain organized records. The role requires strong communication and problem-solving skills, proficiency in Shopify, and experience with CRM systems. This is a full-time, permanent work-from-home position based in Australia, offering benefits such as HMO, annual leave, and a Christmas bonus.

Requirements

• Experience in customer service, eCommerce, or virtual assistant roles
• Strong written communication skills and ability to manage inquiries professionally
• Organised and detail-oriented with excellent problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks

Responsibilities

• Respond to emails, social media messages, and live chat inquiries
• Assist customers with product information, delivery updates, and order issues
• Contact DHL and other transport companies regarding deliveries
• Maintain and organise emails/messages in the CRM system
• Address customer complaints and update the complaints board
• Check and verify product pricing on Shopify
• Monitor customer reviews, address negative feedback, and escalate concerns
• Update and maintain the Monday Board and provide end-of-day reports
• Communicate with the team daily regarding updates and tasks
• Ensure customer issues are resolved promptly and accurately

Preferred Qualifications

• Strong proficiency in Shopify is highly preferred
• Experience with CRM systems, and order tracking platforms (preferred)

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)