Dental Office Virtual Assistant

Summary

Join 20four7VA as a Virtual Dental Office Assistant supporting a California-based dental practice. This Junior-level, 32+ hour/week position requires proficiency in Dentrix and excellent communication skills. Responsibilities include insurance verification, appointment scheduling, handling calls and emails, and participating in daily team huddles. The ideal candidate will have at least one year of dental office experience and familiarity with US dental workflows and HIPAA compliance. Benefits include competitive rates, weekly payments, annual rate increases, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Prior experience working in a dental office (minimum 1 year)
• Proficient in Dentrix practice management software
• Excellent communication skills (spoken and written English)
• Reliable internet connection and backup power/internet source
• Comfortable using VoIP systems (experience with Mango, RingCentral, or similar is a plus)
• Ability to work independently, manage time effectively, and stay organized
• Experience participating in team huddles and treatment plan coordination
• Experience with dental billing, claims follow-up, and patient statements
• Familiarity with US dental office workflows and HIPAA compliance

Responsibilities

• Insurance Verification: Contact insurance providers via phone to verify patient coverage and benefits
• Appointment Scheduling: Manage scheduling of patient appointments using Dentrix
• Inbound/Outbound Calls: Answer phone calls, route messages, and assist patients with inquiries
• Email Communication: Respond to patient emails and follow up on scheduling or documentation needs
• Daily Coordination: Participate in virtual morning huddles, assist in managing the daily patient schedule, and review treatment plans or special patient notes
• Team Integration: Function as an integral member of the in-office team despite being remote
• Occasional Billing Assistance: Though a billing company currently handles billing, prior experience in dental billing is considered a plus and may be needed in the future

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you