Virtual Lifestyle Concierge Specialist

Summary

Join Ten Life Group as a Virtual Lifestyle Concierge, catering to high-net-worth Nordic clients globally. Orchestrate exclusive experiences, curate travel itineraries, and anticipate client needs. This role demands exceeding expectations and a commitment to excellence in bespoke service. Ideal candidates possess experience in luxury sectors (retail, hospitality, travel) and exceptional language skills (English, Swedish, Norwegian). The position offers a competitive salary, performance-based bonuses, hybrid/remote work options, paid time off, paid sabbaticals, and employee discounts. Ten Life Group values diversity and offers genuine career opportunities within a dynamic international company.

Requirements

• Have excellent language skills in professional English, Swedish and Norwegian, in written and spoken (according to the CERF Framework C1-C2)
• 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
• Possess exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times
• Demonstrate strong administration skills and the ability to prioritize workloads to meet strict deadlines
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Be service-oriented, flexible and able to work under pressure
• Maintain a positive attitude and identify with Ten Group values
• Value exceptional service and live by this motto
• Be computer literate to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint); additional software or CRM tools experience is of advantage
• Be available to work a full-time 40-hrs per week role on a shift basis, with the ability to work a 5-day work week between the hours of 08:00-20:00 GMT shift either Sunday to Thursday /or Tuesday to Saturday
• If you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• Have a secure home office at your confirmed address, free from background noise or other distractions
• Meet minimum internet speed requirements for remote work (if applicable)

Responsibilities

• Orchestrate exclusive experiences for high-net-worth individuals
• Curate unparalleled travel itineraries
• Anticipate client needs and desires before they arise
• Transform dreams into reality with finesse
• Exceed expectations in all client interactions
• Maintain a commitment to excellence in bespoke service

Benefits

• A competitive salary package plus a performance-based bonus structure
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!