Virtual Receptionist & Administrative Assistant

Summary

Join 20four7VA as a Virtual Receptionist & Administrative Assistant, providing comprehensive business support. You will manage calls and texts, handle administrative tasks, and support scheduling and CRM functions within a service-based company. The ideal candidate is highly organized, tech-savvy, and dedicated to excellent customer service. This role requires experience in receptionist or administrative roles, familiarity with CRM platforms, and strong communication skills. A long-term commitment is preferred. Training is provided, and competitive hourly rates are offered with annual performance reviews and potential rate increases.

Requirements

• Proven experience in receptionist, customer support, or administrative roles (virtual experience preferred)
• Familiarity with CRM platforms (ServiceTitan, ServiceBridge, or similar)
• Strong phone etiquette and ability to handle multiple calls/messages simultaneously
• Excellent written and verbal communication skills in English
• Ability to work independently, manage time effectively, and handle confidential information
• Tech-savvy with experience using communication tools such as RingCentral, email platforms, and cloud-based software
• Willingness to learn new tools and processes

Responsibilities

• Answer incoming calls via RingCentral, transfer calls, and ensure no calls are missed
• Respond to and manage incoming text messages professionally and promptly
• Perform light administrative tasks, including: Email management (sorting, responding, forwarding, and organizing)
• Calendar management (scheduling and rescheduling appointments)
• Sending reminders to clients and team members
• Assisting with minimal scheduling tasks for field staff
• Utilize a CRM system (ServiceTitan, ServiceBridge, or similar) to: Dispatch service technicians
• View and manage schedules
• Update client information and service notes
• Assist with light task/report writing (training provided)
• Collaborate with the team to ensure smooth daily operations
• Maintain professional communication with clients and internal staff

Preferred Qualifications

• Previous experience with service-based companies (e.g., construction, home services) is a plus
• Knowledge of dispatching procedures and customer scheduling workflows

Benefits

• Competitive hourly rate based on experience
• Performance reviews are conducted annually with potential for rate increases
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines