Remote Virtual RN

Summary

Join Tia as a Virtual Registered Nurse (Virtual RN) and be part of Clinical Operations, working with teams across the company to empower providers to focus on patient care and support overall business needs. As a Virtual RN, you will also be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia.

Requirements

• Graduate from an accredited nursing program- BSN preferred
• Active Registered Nurse state licensure in CA or in progress of obtaining. Additional licensure in NY & AZ preferred
• Flexibility to work evening, weekend, and holiday hours

Responsibilities

• Triage member communications appropriately
• Manage inbound members messages, ensuring proper prioritization across various types of messages
• Ensure if we cannot answer the members' needs that we connect them to someone who can i.e. urgent needs, clinical needs, etc
• When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context
• Ensure each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare
• Solution-oriented mindset -- will work to ensure Tia can support all members requests, no matter how difficult
• Ensures all messages are responded within agreed-upon turnaround time, and ends every day with 0 outstanding action items
• Maintain a clean & organized chat queue with an ownership mentality
• Demonstrates accountability for chats
• Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed
• Answering clinical questions in chat and escalating as appropriate
• Responding to clinical questions in chat that arise within agreed-upon Turn Around Time while using Tia’s Tone of Voice Principles
• Providing patients with full context behind treatment recommendations
• Escalating patients to providers or urgent care using designed protocols
• Prescribing on behalf of the provider
• Prescribing medication refills (based on Tia’s protocols) to patients on behalf of the provider to ensure patients get timely access to medications
• Reporting lab results
• Reporting to patients their normal lab results within 24 hours of receiving the report
• Communicating abnormal results to the provider and follow up as appropriate
• Notifying patients of any lab errors and facilitating repeat testing when appropriate

Benefits

• Vacation Plan
• Free Tia membership
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• Top of the line 13