Fertility Advisor

Summary

Join Hertility Health as a Fertility Advisor to provide advice and support for patients throughout their fertility journeys, including telephone and video follow-ups.

Requirements

• Registration with the NMC (registration with both the NMC and the INMO would be a bonus!)
• You are able to act confidently within scope of practice and escalate when needed
• You have significant experience working in fertility or women’ health
• You have excellent time management and prioritisation skills
• Have a calm and confident demeanour even when delivering potentially distressing news
• Able to work in a fast paced environment with lots of change
• Excellent customer service skills
• A passion for fertility and women’s health

Responsibilities

• Be the first point of contact (phone) for clients who meet our telephone follow up criteria such as, abnormal results or requiring further bookings
• Conduct video consultations with customers to review their lab reports, provide next steps and referrals
• Provides reassurance and clear next steps to patients who have received potentially distressing results
• Provides administrative support to book patients in for scans, virtual consultations or in clinic visits
• Keeps accurate records of client interactions in line with professional practice standards
• Follows Hertility care pathways and protocols

Benefits

• 33 day paid holiday allowance including public holidays, with additional paid leave between Christmas and New Year
• Fully remote working environment
• Flexible working hours - we trust that our team can manage their time and will get the job done
• 5% pension scheme matched by 4% employee contribution
• Mental health support from an in-house counsellor
• Free access to Hertility Health products and services, including free of charge hormone and fertility tests and discount codes for employee friends and family
• Opportunities for further learning and development