Visual Interpreter

Summary

Join Aira, a leading assistive technology company, as a Visual Interpreter and make a significant impact on the lives of millions with visual impairments. You will provide live, on-demand visual interpretation services to blind and low-vision customers using our proprietary technology. This role requires exceptional communication and problem-solving skills, technological proficiency, and a commitment to providing exceptional customer experiences. As a Visual Interpreter, you will answer live video calls, assisting customers with various tasks and navigating diverse scenarios. Aira offers comprehensive paid training, a supportive team environment, and the opportunity for ongoing professional development. This is a 100% remote position with flexible scheduling options.

Requirements

• A high school diploma or GED equivalent
• Be 18 years of age or older
• Fluent in English and French
• Must be located in the Canada
• Excluded employment locations: Quebec
• A private workspace with no background noise that is free from family, friends, pets, visitors, etc
• A computer system that meets our required technical specifications: Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks)
• A 4 Core CPU
• A minimum of 40 GB of available disk space
• Processor speed of 2.0 GHz or higher
• Minimum of 8 GB RAM
• An internal or external camera
• Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls
• Minimum internet speed of 50 Mbps
• Minimum 50 hours of weekly availability; minimum 35 hours worked per week
• Availability provided in 10 hour blocks
• Availability Saturday or Sunday required
• Must additionally complete Aira Agent Prescreen and Aptitude Test https://forms.gle/psMwUbPTvwV7rMw56

Responsibilities

• Clearly and accurately present on-demand visual information to blind and low vision customers
• Consistently answer calls while scheduled
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development
• Maintain strict data privacy standards and confidentiality
• Maintain regular and consistent attendance and punctuality
• Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles
• Anticipate Explorers’ needs and provide exceptional customer experience
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers)
• Set high standards of performance for self and others
• Assume responsibility and accountability for completing assignments and tasks successfully
• Follow the Visual Interpreter Code of Professional Conduct

Preferred Qualifications

• A background in customer service, a call center environment, or technical support
• Experience working with people with disabilities or with accessibility technology
• Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS)

Benefits

• $25 CAN base rate: 4:00am - 12:00pm PST
• +$1 Swing: 12:00pm - 8:00pm PST
• +$2 Nights: 8:00pm - 4:00am PST
• +$3 Weekends: 8:00pm Friday - 4:00am Monday PST
• Employer supported health insurance
• $400 CAN Annual technology stipend
• Paid time off
• Paid training
• 100% remote work - always was, always will be
• Supportive, integrated team environment with ongoing development opportunities