VP Account Management

Summary

Join Later, a leading social media and influencer marketing company, as their Vice President of Account Management. This crucial role involves leading and overseeing enterprise, mid-market, and SMB account management teams, ensuring exceptional client satisfaction, driving retention and revenue growth, and fostering strong client relationships. Reporting to the Chief Customer Officer, the ideal candidate will have extensive experience leading commercial account management or customer success teams in the Martech industry, possess strong leadership and strategic skills, and a proven track record of success. The VP of Account Management will be responsible for developing and implementing strategic vision for the department, leading and mentoring a high-performing team, and collaborating with cross-functional teams to achieve company goals. This position offers a competitive salary and benefits package.

Requirements

• 12+ years of experience in account management or commercial customer success, with at least 5 years in a leadership role, with a proven ability to lead transformations in account management teams, shifting to proactive engagement and revenue generation
• Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s degree preferred)
• Knowledge and proficiency in Salesforce required
• Advanced problem-solving and negotiation skills
• Proven track record of managing and growing key client accounts
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strategic thinker with the ability to develop and execute long-term plans
• Ability to analyze data and metrics to drive decision-making
• Proficiency in account management software tools

Responsibilities

• Develop and implement the strategic vision for the account management department
• Lead, mentor, and develop a high-performing account management team
• Set and monitor KPIs and OKRs to ensure departmental goals are met or exceeded
• Collaborate with the VP of Sales, the VP of Professional Services, the Head of Support, the Chief Strategy Officer, and the executive team to align account management strategies with overall company goals
• Establish and cultivate relationships with C-level executives across top client accounts, becoming a trusted strategic advisor
• Act as the executive point of contact for key clients, addressing any escalations, needs and concerns
• Lead strategic conversations with clients, demonstrating a deep understanding of their business challenges, industry, and opportunities providing tailored solutions
• Ensure client satisfaction through proactive communication and problem-solving
• Identify opportunities within your team for account growth and expansion
• Lead the team to deepen engagement with current clients, driving upsells and cross-sells to contribute to an overall revenue increase
• Lead the team in the expansion of existing holding companies into new brands and logos
• Manage Net Revenue and Gross Revenue Retention
• Develop and implement strategies to increase revenue from existing accounts
• Step in and help close individual business when needed
• Work closely with the sales and marketing teams to identify and pursue new business opportunities
• Forecast quarterly retention targets
• Oversee the account management process to ensure efficiency and effectiveness
• Manage the building and maintenance of team commission and incentivization plans to drive performance
• Implement best practices and standard operating procedures for the department
• Monitor and analyze account performance metrics to drive continuous improvement
• Ensure compliance with company policies and industry regulations
• Collaborate with cross-functional teams, including sales, marketing, strategy, services, and customer support, to deliver exceptional client experiences
• Influence Product Development with Client Feedback: Serve as a key liaison between the account management and product teams, ensuring client feedback directly influences the product roadmap
• Communicate effectively with internal and external stakeholders
• Provide regular updates to the executive team on account management performance and client feedback

Preferred Qualifications

• Industry-Specific Experience Or Background in SaaS, Marketing, and Influencer Marketing is beneficial
• Experience in Influencer and Social Media Marketing industry strongly preferred

Benefits

• Salary Range: $250,000 - 300,000 OTE
• Various benefits plans as part of their overall compensation package
• We have hubs in Boston, MA; Vancouver, BC; Toronto, ON; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates