VP, Account Management

Summary

Join League as the VP, Account Management and play a pivotal role in driving growth through strategic account management and revenue expansion. Reporting to the SVP Go-To-Market, you will nurture and grow existing relationships, identify new opportunities, and ensure customer success. Responsibilities include strategic account planning, solution upselling and cross-selling, relationship management, client advocacy, contract management, executive engagement, customer health monitoring, and value realization. This leadership role requires a Bachelor's degree, 10+ years of experience in sales/account management within healthcare technology, and strong team leadership skills. The ideal candidate will possess exceptional relationship-building, negotiation, and communication skills, along with a proven ability to develop strategic account plans and close expansion opportunities. This is a chance to significantly impact League's growth and the well-being of millions.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or a related field
• 10+ years of progressive experience in sales and/or account management leadership within the healthcare technology or health plan or provider industry, with a proven track record of successfully managing and growing strategic accounts
• Strong ability to build, manage and lead a high-performing team of sales & account management professionals
• Exceptional relationship-building and interpersonal skills, with the ability to establish rapport and build trust with senior executives
• Strong negotiation, presentation, and communication skills (both written and verbal)
• Demonstrated ability to develop and execute strategic account plans that drive measurable results
• Proven ability to identify and close expansion opportunities within existing accounts
• Excellent analytical and problem-solving skills, with the ability to interpret data and develop actionable insights
• Experience with CRM platforms (e.g., Salesforce) and other sales productivity tools
• Ability to travel as required to meet with clients and attend industry events

Responsibilities

• Develop and execute comprehensive account plans for League’s customer base, outlining clear objectives, strategies, and tactics to drive revenue growth
• Proactively identify and execute opportunities for expansion within League’s customer base, including cross-selling new products and services, and expanding the scope of partnerships
• Cultivate and maintain strong, trusted advisor relationships with key stakeholders within League’s customer base
• Serve as the voice of the customer within League’s Growth Leadership Team,, ensuring their needs and priorities are understood and addressed across relevant internal teams (Product, Marketing, etc.)
• Oversee League’s portfolio of contract renewals and amendments, ensuring timely and accurate execution by League’s account management team
• Represent League at industry events and executive-level meetings with clients
• Establish and monitor key performance indicators (KPIs) for customer health, providing regular reporting and actionable insights to internal stakeholders
• Work with the AVP Value Realization to measure impact and ensure customers are consistently achieving their desired business outcomes and realizing the full value of League's platform and services
• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Preferred Qualifications

• An advanced degree is a plus
• Understanding of the US health plan market, including payer business models, priorities, and challenges preferred
• Strong business acumen and a strategic mindset