Senior Account Manager

Summary

Join Wakam, a leading European insurtech, as a Senior Account Manager to manage and grow a portfolio of strategic accounts. You will ensure strong, profitable long-term relationships with distribution partners, acting as the central point of contact for internal coordination, commercial performance, and partner satisfaction. This role requires managing a portfolio of strategic partners, coordinating with internal stakeholders, utilizing Wakam's internal tools, identifying upselling/cross-selling opportunities, monitoring account profitability, and representing Wakam at client meetings and industry events. The ideal candidate possesses a Master's degree in a relevant field, 8+ years of experience in account management or business development within the insurance sector, and excellent commercial acumen. Wakam offers a remote-friendly and flexible working culture, along with unique benefits such as a monthly Free.day for personal growth and a flat hierarchical system.

Requirements

• A Master’s degree (Bac+5) in Business, Insurance, or related field
• 8+ years of experience in Account Management or Business Development within the insurance sector
• Excellent commercial acumen and ability to manage complex multi-stakeholder projects
• Proven experience in client relationship management, negotiation, and cross-functional collaboration
• Advanced use of CRM and digital tools, with a data-driven mindset
• Mandatory fluency in French and English (spoken and written)

Responsibilities

• Manage a portfolio of strategic partners (brokers, MGAs, insurtechs, fintechs, retailers, and marketplaces)
• Ensure operational coordination with internal stakeholders (Underwriting, Pricing, Delivery, Compliance, Legal)
• Be a key user of Wakam’s internal tools (MyWakam, CRM, AI agents)
• Identify and develop upselling, cross-selling, and product extension opportunities
• Monitor account profitability and technical performance, working closely with Finance and Underwriting
• Represent Wakam in client meetings, steering committees, and industry events

Preferred Qualifications

• A strategic and analytical thinker with a commercial mindset
• Customer-oriented with a natural ability to build trust
• Autonomous, structured, and proactive
• Motivated by performance and impact
• Tech-savvy and comfortable working in a fast-paced environment

Benefits

• True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat! ⛵
• Flat hierarchical system promoting direct impact and autonomy 🚀
• Monthly Free.day: dedicated time for personal growth and skills development 📚
• Lunch voucher with Swile card