VP, Client Services

Summary

Join DEPT® as their VP, Client Services and lead client engagement, driving high satisfaction and exceeding goals. You will build strong partnerships, educate clients on DEPT's services, and provide strategic guidance. This role requires at least 8 years of direct response paid search & social experience and 5 years in a client-facing marketing role, along with team management expertise. The position offers a competitive salary, comprehensive benefits including healthcare, 401k, PTO, and parental leave, and a collaborative work environment. The role is available in several US locations with varying work arrangements (hybrid or remote). Relocation is not offered.

Requirements

• A minimum of 8 years’ direct response focused paid search & social experience (spanning all Google & Meta products) and a minimum 5 years of experience in a client-facing marketing role
• Proven prior work experience managing a team of 3+ direct reports / team members and a total team size of 15+ and demonstrated ability to mentor and develop direct reports into more senior roles
• A deep understanding of Google Ads/Meta Ads Manager and be skilled at effectively communicating direct response paid search & social performance, goals, targets, and tactics to clients and can get into the weeds when necessary
• The ability to audit an account and present actionable insights to a client
• The ability to provide feedback and strategic guidance to all paid media channels (search, social, shopping, display, mobile, native and video)
• To hold your own talking growth strategy, SEO, CRO, analytics and measurement with marketing managers and C-Level executives alike
• Experience acting as an escalation point for clients, evaluating team services levels and proposing improvements

Responsibilities

• Establishing and maintaining strong, strategic partnerships with the client by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy inclusive of their marketing mix, technology stack, and/or industry knowledge
• Building relationships and rapport with key senior client POCs (defined per account) looking to establish DEPT as a strategic partner and solutions provider
• Strategically educating senior client POCs on the full suite of services across DEPT
• Proactively delivering thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and do business
• Partnering and collaborating with other client agency/internal partners to deliver an integrated media approach across channels
• Engaging a cross-agency team to deliver high levels of service and output quality
• Providing the strategic infrastructure to push the team to work/think differently
• Immersing yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knowing their business model, how it is performing and what success looks like; knowing client’s products inside out and applying this knowledge to deliver innovative, ambitious client plans and service

Preferred Qualifications

Preferred background with direct response mobile app user acquisition campaigns

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave
• Salary Range: $137,100 — $198,800 USD (Chicago, IL), $120,800 — $182,300 USD (Salt Lake City, UT), $125,700 — $182,300 USD (Denver, CO), $137,100 — $198,800 USD (San Diego, CA), $137,100 — $198,800 USD (Los Angeles, CA)