VP Implementations

Summary

Join Sagent as the VP Implementation and spearhead the implementation strategy and go-live plan for our new mortgage servicing SaaS solution, Dara. You will collaborate closely with customers to ensure seamless platform implementation and develop a comprehensive end-to-end strategy. This role demands close coordination with internal teams to create and execute detailed project plans for successful implementation. Responsibilities include ensuring timely customer adoption, serving as the go-to person for complex projects, and developing a framework for managing future customer implementations. You will be responsible for managing a diverse team of implementation experts and mentoring team members on best practices. This hybrid role (Dallas based preferred) requires up to 50% travel.

Requirements

• Bachelor's Degree in business, computer science, or equivalent education in a related discipline
• Minimum of 10+ years of experience in delivery or project management (with a focus on implementation of transformative new technology)
• OR - Completion of advanced degree (master or higher) in applicable and relevant filed plus 7 years related experience in applicable field
• Familiarity with modern approaches to implementing SaaS technology products
• Demonstrated effectiveness in a program or project management role where technology is used to transform business processes or functions
• Ability to apply lessons learned from prior projects or programs to continuously improve implementation services planning and delivery
• Knowledge of project management methodologies and best practices
• Strong organizational, problem-solving aptitude and time management skills with ability to manage multiple tasks and multiple projects (including attention to details and multi-tasking skills)
• Strong written, verbal, and presentation communication skills
• Excellent client-facing and internal communication skills with all levels of staff and management
• Expertise with MS Project, ServiceNow Projects and/or other project planning software

Responsibilities

• Work with the customer and Sagent's product stakeholders to identify everything needed to create a framework
• Translate the framework into an actionable project plan which drives the implementation process
• Own the successful delivery of technology implementation services on key projects, from kick-off with the customer through go-live and transition to steady state – this will require working across teams, leading via influence, proactively finding ways to move impediments, surfacing blockers as needed, and driving progress to meet critical path milestones
• Analyze and determine customers’ implementation and system usage needs as related to customer’s business processes and coordinate with customer, third party vendors, and internal Sagent teams to ensure successful product implementation and adoption
• Providing schedule management by creating and maintaining an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task and cross-plan dependencies, and critical path
• Controlling and tracking project performance, time allocations, cost, quality and overall delivery (includes evaluating project progress, and conducting regular team status meetings)
• Providing issue and risk management by anticipating and identifying issues and risks that may impact deliverables while developing and owning / driving all mitigation and corrective actions
• Monitoring and reporting on the status of project efforts including time reporting, resource forecasting, executive reporting, issue management and risk prevention/mitigation
• Establishing scope that ensures the project remains focused on key objectives, goals, tasks and critical path for one or more projects
• Develop and manage project expectations ensuring all applicable functional areas are engaged on the projects
• Provide training, consultation and support to the client before, during and immediately after new client, existing client & new vendor implementation / conversion efforts
• Mentor, train, and provide oversight to peers and cross functional team members at Sagent on best-practices for product implementation and adoption / usage of Sagent products and services
• Manage a diverse team of Implementation experts aligned to all component functions of an end-to-end implementation
• Perform other related duties and process improvement projects as requested by management

Preferred Qualifications

• 5+ years' experience in the mortgage servicing industry
• Project Management Professional (PMP) certification and / or Certified Scrum Master is beneficial but not required

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• In-person and Virtual Social Experiences
• Career Pathing
• Focus Time Fridays