Data Implementations & Operations

Summary

Join Garner's Operations team as the Head of Data Implementations & Operations, leading a high-performing team responsible for seamless and accurate member benefits experiences. You will manage key data connections, develop operational processes, and act as a senior leader for data implementations. Collaborate with various teams to drive strategic projects and ensure scalable implementation processes. This fully remote position reports to the VP of Operations and requires strong data fluency, analytical skills, and exceptional communication skills. The ideal candidate will have 5+ years of experience in a similar role within a fast-paced environment. Garner offers a competitive salary ($170,000-$210,000), equity incentives, and comprehensive benefits.

Requirements

• 5+ years of experience in an operations role within a fast-paced startup, high-growth tech company, or other complex, high-performance organization
• Proven experience managing and developing a team of individual contributors, with a track record of holding your team accountable to performance goals and quality standards
• Strong data fluency and analytical skills, and a strategic mindset with the ability to learn complex systems quickly, identify opportunities for process improvement, and execute on them effectively
• Exceptional project management and stakeholder communication skills, with the ability to manage difficult conversations and build strong relationships with both technical and non-technical counterparts

Responsibilities

• Lead, mentor, and grow a high-performing team responsible for the end-to-end implementation and ongoing maintenance of data feeds from carriers, TPAs, PBMs, and benefits administration systems
• Develop and scale the operational processes for data and network configuration, driving improvements in efficiency, quality, and timeliness to support Garner’s growth
• Act as the senior leader for the data implementations function, serving as a point of escalation and representing the team in strategic meetings with key clients and partners
• Collaborate closely with Product, Engineering, and Customer Success leadership to drive strategic projects, improve tooling, and ensure the implementation process scales effectively
• Act as the subject matter expert for your team, guiding them through complex troubleshooting of data file issues and overseeing the research and implementation of provider network configurations
• Hold the team accountable to high standards of operational excellence, establishing key metrics and processes to ensure data is onboarded accurately and securely

Preferred Qualifications

• Familiarity with healthcare data sets, particularly claims and eligibility files
• Knowledge of common data exchange tools and protocols, including SFTP, ETL processes, and data mapping
• Proficiency with SQL and Google Sheets for data analysis and manipulation
• You are a proactive, resourceful problem-solver who thrives in a dynamic environment and can navigate ambiguity to drive results

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health