VP of Strategic Operations

Summary

Join Deepwatch's team as VP of Strategic Operations, acting as a force multiplier for the EVP of Global Cyber Operations. This role blends strategic advising, program management, and operational execution, driving initiatives, aligning cross-functional teams, and ensuring delivery excellence. You will shape and scale offerings, collaborate with Product and Sales, and lead internal improvements. The position requires extensive experience in strategic operations, consulting, product, or business leadership within the MDR space. Deepwatch offers a competitive salary, bonus, stock options, and comprehensive benefits including medical, dental, vision, disability insurance, flexible time off, paid parental leave, professional development benefits, and a 401k program.

Requirements

• Have extensive experience in a mix of strategic operations, consulting, product, or business leadership roles—specifically within the MDR space
• Be a true utility player who thrives in ambiguity and can switch between strategy and execution effortlessly
• Strong grasp of delivery operations in a cybersecurity services-led business
• Be an excellent communicator who can simplify complex problems, manage stakeholders across levels, and drive clarity and momentum
• Have experience supporting or working closely with C-level or EVP-level leaders
• Be analytical, structured, and operationally-minded—with an ability to transform processes and build scalable solutions
• Be comfortable being customer-facing and supporting high-stakes conversations with sales or key accounts
• Have experience with go-to-market and product functions (e.g., sales enablement, product launch, pricing/packaging)
• Demonstrated experience building and leading Cyber Security services teams
• Experience working with operational information security disciplines (e.g. incident response, security infrastructure management, or monitoring services)
• Possess experience leading development of, and execution against, deployment and operationalization methodologies, process flows, management guides and runbooks, technical configurations, and architectures
• Have functional knowledge of technologies which are the heart of Deepwatch’s Managed Security service offerings (EDR, FW, DNS, MFA, AAA etc.)
• Possess experience leading enterprise-wide deployments of cybersecurity or IT infrastructure products, including executive communication, project planning, status reporting, change management, technical configuration, testing, troubleshooting, and transition to operations/run teams

Responsibilities

• Serve as a strategic partner to the EVP of Global Cyber Operations—synthesizing priorities, driving execution, and helping scale operational capabilities
• Lead and coordinate key strategic initiatives—e.g., standing up new service offerings, building internal frameworks for delivery, or operationalizing cross-functional programs
• Build connective tissue across Product, Sales, and Delivery to ensure our services are sellable, scalable, and differentiated
• Act as a key escalation point for major customer issues—driving resolution while identifying process or systemic gaps to improve
• Identify and lead process improvement efforts across delivery operations, including KPI development, dashboarding, and workflow optimization
• Support executive-level reporting, communications, and decision-making with structured insights and recommendations
• Be a thought partner on how we grow—bringing operational, market, and customer insight to the table
• Analyze and enhance service offerings towards customer value and outcomes and business profitability goals
• Analyze service delivery value and customer outcomes and provide on-going enablement material for Sales and Marketing
• Manage and develop services operational standards and runbooks and integration into Deepwatch’s technology stack

Benefits

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
• Unique professional development benefits, starting at $3,000 annually
• Wellness contests and monthly educational programs
• 401(K) retirement program with employer match