VP of Operations

Summary

Join Tint as the Vice President of Operations and shape the future of InsurTech. You will have significant autonomy to solve complex challenges and build innovative solutions. Work cross-functionally with the leadership team, establishing a service culture and high-performing operations team. Lead Customer Support, Claims, Agency Operations, and Legal & Compliance. Develop and implement SOPs and processes to scale existing insurance programs and launch new ones. Create and monitor KPIs to demonstrate operational excellence. Collaborate across functions to prioritize and execute operational initiatives. Provide business requirements to the Product team based on customer feedback.

Requirements

• 15+ years of experience as an Operations leader scaling teams and operations in the startup technology space, managing end-to-end operations/business units
• 3+ years of experience in the insurance industry with a deep understanding of insurance operations and regulations
• Demonstrated track record of leveraging consumer insights, analytics, and market research to deeply understand consumer needs, pain points, and behaviors
• Comfortable working in a startup environment with senior leadership and different stakeholders to achieve operational performance
• Strategic thinker able to switch effortlessly between high-level strategic planning and detailed execution, including defining product specifics and addressing complex cases
• An ability to deep-dive into complex operational concepts coupled with an ability to thrive in ambiguity
• Excellent communication skills, capable of clearly articulating customer issues and needs
• Proven leadership skills with experience in coordinating teams, managing stakeholders, and working cross-functionally to achieve objectives

Responsibilities

• Engage directly with customers and the founding team, playing a crucial role in the early-stage development of the startup, establishing a robust operational excellence culture, and assembling a high-performing operations team
• Lead the following areas: Customer Support, Claims, Agency Operations, and Legal & Compliance
• Develop and formalize SOPs and processes that will allow Tint to scale its existing insurance programs and launch dozens of new ones
• Create the vision and scale the Operations function by using a team augmented by AI agents to ensure quality and high margins
• Create and monitor KPIs to demonstrate operational excellence
• Support the full lifecycle of new product offerings, focusing on the development of reusable and scalable operational solutions across various insurance products
• Collaborate across functions to prioritize and execute the operations initiatives effectively
• Provide business requirements to the Product team based on feedback from customers and policyholders

Preferred Qualifications

• Experience with ML/AI technologies
• Experience working on APIs, SaaS, and/or Enterprise products
• Business acumen, possibly evidenced by an MBA or insurance qualifications

Benefits

• Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships
• Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
• Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k)
• Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental
• Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve *almost* got a free vacation somewhere cool!