Sago is hiring a
VP, Program Manager

Summary

The Sago Program Manager will act as a liaison between Sago and its Client, ensuring high-quality communication and deliverables. They will collaborate with VPs of Recruiting and Project Management, demonstrate exceptional leadership, communicate status to both leadership teams, own weekly status reports, QC all Client-facing deliverables, and assist with large scope optimization projects as bandwidth allows.

Requirements

• Proven leadership skills in operations, preferably project management and recruitment in the area of qualitative consumer research
• Ability to inspire and manage staff performance, growth and development
• Detail-oriented and adept at managing multiple initiatives simultaneously
• Ability to meet tight deadlines in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to work independently as well as with a team
• Ability to manage a P&L of several million dollars in business, including KPI tracking, revenue & profit targets, customer satisfaction metrics
• Ability to understand and interpret complex datasets to make business decisions, both for day-to-day operations as well as for the strategic direction of the program
• Bachelors’ degree or equivalent experience required
• 15+ years’ experience in market research
• Computer Skills: Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

• Collaborates with VPs of Recruiting and Project Management to understand the current systems and processes of our Client Partner
• Drives a customer-centric approach that’s centered on operational efficiencies and communications excellence
• Effectively communicates to both Client’s and Sago’s leadership teams the status of the day-to-day business activities within the team, ensuring they remain aligned with all Client strategic and business priorities
• Thought partner who provides senior level direction and recommendations to Team leads and Client’s POCs to optimize program efficiencies and effectiveness
• Owns weekly status report, working closely with Sago’s Program Analyst, QCing contributions from Client leads for accuracy and quality
• Owns leadership of program’s workbook; pulls appropriate leadership-facing material from program’s workbook
• QCs all Client-facing deliverables from Sago for alignment with Client’s business needs
• Collaborates with Team leads to identify potential optimization opportunities, ensuring they are operationalized and aligned with Client’s business needs
• Assists with authoring of deliverables as needed
• Assists with large scope optimization projects as bandwidth allows