Web3 Marketing Associate

Summary

Join Serotonin as a Marketing Associate to increase operational efficiency and profitability for clients across teams. This role involves creating smooth operations & processes for marketing teams, overseeing project management, and ensuring timely delivery of client work.

Requirements

• 2+ years of experience in client services operations within marketing
• Agency experience required
• Proven track record of growing client relationships over time
• Strong understanding of digital marketing (SEO, paid media, CRO, etc.)
• Strong communication and collaboration skills

Responsibilities

• Ultimately responsible for on-time delivery of client work
• Oversee operations of strategic client accounts including project management, document management, timelines, resource allocation, and profitability analysis
• Manage a tight client operations process, from kickoff to closure
• Actively work with a Sr. Marketing Director on their accounts to determine project management needs
• Sets deadlines, keeps project management software up to date, follows up with internal and external teammates to maintain operational efficiency
• Shepherd the internal team to maintain deadlines
• Second responder for client channels
• Own agendas & notetaking for client meetings, determine next steps, send agendas before and recaps after meetings for all parties
• Own weekly updating of OKR’s, KPI’s, and meeting agendas
• Create monthly client business reviews
• Distribute major strategic documents to Marketing Directors and / or strategic advisors
• Flag any and all delivery issues to leadership team for input / problem solving

Benefits

• Competitive Salary
• 401k (US Only)
• Health Insurance (US Only)
• Remote Work Environment
• Flexible PTO
• Maternity/Paternity Leave