Website Support Engineer

Summary

Join MyAdvice as a proactive and detail-oriented Website Support Engineer! Maintain, troubleshoot, and improve website functionality while ensuring optimal user experiences. Provide technical assistance to clients and internal stakeholders. Analyze website performance and implement optimizations. Collaborate with various teams and vendors. Manage website hosting and configurations. This role requires strong technical expertise, problem-solving skills, and excellent communication. MyAdvice offers a dynamic work environment, a collaborative team culture, and a competitive salary and benefits package.

Requirements

• Proficiency in web technologies such as HTML, CSS, JavaScript, and PHP
• Experience with CMS platforms like WordPress, Drupal, or Joomla
• Knowledge of website hosting, DNS, and server configurations (e.g., cPanel, Plesk)
• Familiarity with performance optimization tools and techniques (e.g., caching, CDN, image compression)
• Strong troubleshooting and debugging skills
• Ability to identify and resolve cross-browser and device compatibility issues
• Excellent verbal and written communication skills
• A collaborative attitude and ability to explain technical concepts to non-technical users

Responsibilities

• Monitor website performance, uptime, and security
• Troubleshoot and resolve website issues, including bugs, broken links, and hosting/server problems
• Ensure websites remain updated with the latest content, features, and security patches
• Provide technical assistance to clients via email, phone, or support ticketing systems
• Diagnose and resolve client-reported website issues efficiently
• Document solutions and create user-friendly guides for common issues
• Analyze website performance metrics and implement optimizations for speed and SEO
• Identify and fix issues affecting site usability or accessibility
• Work closely with developers, designers, and content teams to implement site updates
• Collaborate with hosting providers and third-party vendors for escalated issues
• Keep stakeholders informed about status and progress of ongoing support requests
• Manage and configure website hosting, domains, and SSL certificates
• Ensure backup systems are functioning properly and perform regular restorations for testing
• Stay updated on web technologies and trends to improve support capabilities

Preferred Qualifications

• Basic understanding of SEO best practices
• Experience with version control systems like Git
• Familiarity with web analytics tools like Google Analytics
• Certifications in web development, support, or related fields are a plus

Benefits

• Opportunity to work in a dynamic and innovative environment
• Collaborative team culture with opportunities for professional growth
• Competitive salary and benefits package