Workforce Management Production Project Lead

Summary

Join Oscar's Workforce Management team as a Workforce Management Project Lead! In this role, you'll support the design, optimization, and implementation of processes to achieve organizational goals. You will implement lean tools and techniques, representing the team within the broader organization. This blended work culture offers flexibility, with a minimum of two days in the Tempe office (if commutable) or fully remote options. The base pay is $65,520.00 - $85,995.00 per year, plus benefits and bonuses. You'll report to the Workforce Manager and must reside in one of the specified states. This is a fantastic opportunity to contribute to a company focused on improving healthcare.

Requirements

• 1+ years of professional experience in Workforce Management
• 1+ years of experience using data to guide improvements
• 1+ years of experience in process improvement and workflow design
• 1+ years of experience creating and presenting information and recommendations aimed at Senior Leadership

Responsibilities

• Identify risks with support from leadership to respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
• Coordinate projects and processes to help ensure important milestones and service levels are met
• Partner with leadership to strategize, implement, and manage projects aimed at lowering overall cost-of-care or improving healthcare outcomes
• Partner with teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and team members
• Gather and analyze data, finding insights, to root cause problems and identify countermeasures
• Provide recommendations that result in operation admin savings and improved quality
• Support identifying and implementing process improvement projects, and mindset shifts, to improve operational efficiency and achieve performance targets
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Affordable Care Act (ACA) marketplace, provider network, claims, healthcare quality, or provider data experience
• Experience with NICE IEX or InContact systems
• Contact center leadership experience
• Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
• Experience with project coordination or management in a matrixed organization

Benefits

• Employee benefits
• Participation in Oscar’s unlimited vacation program
• Annual performance bonuses
• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements