Workforce Manager

Summary

Join Wing and redefine the future of work! As a Workforce Manager, you will oversee workforce planning, monitor absenteeism and attrition, collaborate with various teams to match new hires with clients, manage offboarding processes, track account churn, maintain an employee database, and provide daily workforce health updates. You will report directly to the VP of Operations and/or COO and be responsible for generating key reports on employee counts, absenteeism, attrition, and churn rates. This is a permanent remote position offering competitive salary and professional development opportunities. Help us build the future of work by applying now!

Requirements

• Proven experience in workforce management, preferably in a BPO or remote work environment
• Strong analytical skills and ability to forecast workforce needs
• Proficiency in workforce tools (e.g., Lever) and data management systems
• Excellent communication and collaboration skills
• Highly organised with exceptional attention to detail

Responsibilities

• Report directly to the VP of Operations and/or COO
• Oversee workforce planning using forecast models to ensure optimal staffing levels
• Monitor and manage absenteeism and attrition on a daily basis
• Collaborate with Talent Acquisition, Operations, and Training teams to ensure new hires are matched to the right clients
• Utilise Lever, MySQL, and other tools to match idle talent with active opportunities in partnership with Talent Acquisition
• Manage offboarding processes to ensure the timely removal of tools and system access for employees exiting the company
• Track account churn and work with leadership and Talent Acquisition to secure timely replacements
• Maintain a centralised, up-to-date database of all active employees, including accurate organisational charts and reporting lines
• Provide daily workforce health updates and coordinate staffing needs with Talent Acquisition and Operations as required
• Active employee count (by job level)
• Prior Day, WTD, and MTD absenteeism rates
• Prior Day, WTD, and MTD attrition rates
• Client run rate churn rates and geo-specific churn reports
• Ad-hoc WFM reports as needed

Benefits

• Competitive salary ranging from PHP 40,000 to PHP 75,000 (depending on experience)
• Permanent remote work setup
• Opportunities for professional growth and development
• Be part of a dynamic, supportive, and globally minded team