Workforce Operations Specialist

360dialog
Summary
Join 360Dialog, a leading provider of performance messaging solutions for WhatsApp, as a Workforce Operations Specialist. You will design, improve, and lead cross-functional operational workflows supporting our global team's infrastructure. Key responsibilities include owning and improving workforce processes (onboarding, offboarding, access management), maintaining workflows using various systems, ensuring compliance, and leading cross-team coordination. You will need 2+ years of operations experience in a tech company, proficiency in processes and automation, attention to detail, and problem-solving skills. Fluency in English is required. Preferred qualifications include leadership experience, familiarity with specific tools, experience scaling processes for distributed teams, and excellent communication skills. Enjoy a competitive salary, remote work flexibility, and the opportunity to shape a new industry.
Requirements
- 2+ years in operations in a tech company
- Proficiency in processes and automation
- Attention to detail
- Problem-solving mindset
- Fluency in English, additional languages are a plus
Responsibilities
- Own and improve workforce-related operational processes (onboarding, offboarding, access management, contractor lifecycle, documentation, etc.)
- Maintain and optimize workflows using systems like Workable, GDrive, Confluence, Zapier, etc
- Ensure compliance, structure, and clarity in how people-related processes run
- Led cross-team coordination between Operations, Finance, Legal, and Engineering
- Identify inefficiencies, propose solutions, and implement automation or standardization
- Support audits, contractor agreements, and system integrations
Preferred Qualifications
- Leadership experience (e.g., managing small ops teams or initiatives)
- Familiarity with tools like Workable and Google Workspace
- Experience in scaling operational processes for distributed or global teams
- Exposure to compliance, vendor management, or workforce-related tech stacks
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Highly organized with strong attention to detail
Benefits
- A competitive salary package
- Flexibility to choose your location and work from anywhere around the world (remote-only!)