Workforce Operations Specialist

Summary

Join 360Dialog, a leading provider of performance messaging solutions for WhatsApp, as a Workforce Operations Specialist. You will design, improve, and lead cross-functional operational workflows supporting our global team's infrastructure. Key responsibilities include owning and improving workforce processes (onboarding, offboarding, access management), maintaining workflows using various systems, ensuring compliance, and leading cross-team coordination. You will need 2+ years of operations experience in a tech company, proficiency in processes and automation, attention to detail, and problem-solving skills. Fluency in English is required. Preferred qualifications include leadership experience, familiarity with specific tools, experience scaling processes for distributed teams, and excellent communication skills. Enjoy a competitive salary, remote work flexibility, and the opportunity to shape a new industry.

Requirements

• 2+ years in operations in a tech company
• Proficiency in processes and automation
• Attention to detail
• Problem-solving mindset
• Fluency in English, additional languages are a plus

Responsibilities

• Own and improve workforce-related operational processes (onboarding, offboarding, access management, contractor lifecycle, documentation, etc.)
• Maintain and optimize workflows using systems like Workable, GDrive, Confluence, Zapier, etc
• Ensure compliance, structure, and clarity in how people-related processes run
• Led cross-team coordination between Operations, Finance, Legal, and Engineering
• Identify inefficiencies, propose solutions, and implement automation or standardization
• Support audits, contractor agreements, and system integrations

Preferred Qualifications

• Leadership experience (e.g., managing small ops teams or initiatives)
• Familiarity with tools like Workable and Google Workspace
• Experience in scaling operational processes for distributed or global teams
• Exposure to compliance, vendor management, or workforce-related tech stacks
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Highly organized with strong attention to detail

Benefits

• A competitive salary package
• Flexibility to choose your location and work from anywhere around the world (remote-only!)