Workplace Experience Generalist

Summary

Join Procore's Workplace Experience team as a Generalist at our Heredia office! You will be responsible for maintaining a positive and productive work environment by supporting administrative, operational, and employee engagement tasks. This role involves being the first point of contact for visitors, managing office supplies and inventory, performing basic building maintenance, assisting with events, and managing office ticketing systems. You will also communicate daily with employees and collaborate with various teams. The ideal candidate possesses strong customer service skills and the ability to multitask in a fast-paced environment. No two days will be the same!

Requirements

• Previous experience working in a professional environment
• Quality written and verbal communication skills (email, phone, in person)
• Ability to multitask, prioritize, and stay organized
• Customer service - must be able to interface with all guests, employees, and executives
• Demonstrated competence in Microsoft Office and Google Applications
• Respect for confidential information
• Strong commitment to customer service, employee happiness, and company growth
• Ability to lift 50lbs

Responsibilities

• Maintain balanced levels of food and office supply inventory for the office location
• Daily cleaning duties in kitchens, conference rooms, and communal areas
• Regularly perform building walk-throughs, perform basic building repairs if needed, and/or escalate issues to appropriate vendors
• Assist with internal events set up and tear down
• Register and greet visitors from the front desk
• Run office ticketing systems - answer, evaluate, prioritize, assign, and execute incoming requests for assistance
• Awareness of all ongoing team activities, department meetings, visitors, shipments and deliveries
• Help execute office moves; Assist in the installation of desks, desk equipment, and furniture in conjunction with the IT department
• Daily written and verbal communication to all employees regarding office announcements
• Communicate constantly with extended Building Operations team members via email and/or Slack and assist other departments at Procore as needed with operations-related projects