Remote Account Coordinator

Join us to work on the future of work: your next adventure awaits!

The position

As a Account Coordinator you will be tasked with ensuring that we offer the best possible service to our clients. Your goal will be to deliver an excellent service to the customer and improve the  processes across all the company’s operations, to extract and implement creative solutions to our clients’ needs.

Your daily tasks will consist on providing the best service to the customer using the data, developing insights and reports and improving the service levels. You will be responsible for ensuring that your clients receive accurate and fast responses to all their questions, complaints and suggestions. You will ensure that the client needs are correctly passed to internal teams such as recruiting, legal, admin…etc.

Responsibilities

• Direct contact with clients and selection team to align the objectives.
• Foresee the incorporation needs of the assigned clients and implement the actions to successfully fill the vacancies.
• Coordinate with the marketing team the needs of recruitment.
• Measure the performance of the processes using the appropriate systems, tools and techniques.
• Realisation and presentation of reports on progress, as well as incidents and solutions.
• Implement and manage the change when necessary to meet the results of the project. Minimize any risk that may arise within the selection process.
• Supports overall the recruiting process of the key account.
• Tracks the processes to accomplish the client’s needs.
• Leads the communication with the client to develop a structured process.
• Foresee the incorporation needs of the assigned clients and implement the actions to successfully fill the vacancies.
• Monitoring of tasks by the selection team.

Requirements and skills

• Business or HR Bachelor’s Degree ( cherry on the cake if you come from engineering, economics…).
• >2 years of related working experience in staffing industry, management consultant  or training program in a top company
• Passion for customer service and a customer centric mindset
• Very good usage of Excel, able to define reports and understand the metrics.
• Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities.
• Self-starter and a high degree of motivation to go above and beyond the task at hand.
• Creativity and strategic thinking necessary to master both the daily hands-on analysis and the big picture reporting strategy.

What we offer

• The chance to make an impact in one of the fastest-growing start-up companies in Europe
• Develop your career working in a super exciting environment with a great working atmosphere, international work environment with an international and multidisciplinary team
• Possibility of working remotely

What we’re about

At Job&Talent, we’re revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms.

We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans.

And the numbers show we’re doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank.

We’re headquartered in sunny Madrid, but we’re a remote-first company operating in 10 countries across Europe, the United States and Latin America.

But there’s a missing piece. You.

Join our community

If you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard.

When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger.

We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans.

What’s in it for you

We’re building the world’s leading digital marketplace for essential work. You’ll hear 10x experience, AI, technology and human-centred design quite a lot. We strive for that across the entire company, from finance, to supply, to product.

Make an impact through extreme ownership of the work you do. You create something and you help drive it forward. At Job&Talent, you’ll make an impact across borders with cross-functional teams, wherever you are.

Be rewarded financially. It’s ingrained into our company philosophy. We offer our employees competitive salaries and benefits. Our Talent team can tell you a lot more about the perks in your region.

Grow professionally by doing, not just watching or talking. We’re completely hands-on and we’re bootstrappers, making the most of our resources. And don’t be surprised to find yourself on a call with one of our founders. They like the details as much as the big picture.

Proud to champion equality

At Job&Talent we value diversity and we’re an Equal Opportunities employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.