Account Director

Summary

The job is for an Account Director in a remote digital agency dedicated to enhancing the web. The role involves spearheading web development initiatives, managing key client engagements, and fostering long-lasting partnerships. The ideal candidate should be a seasoned leader with excellent communication skills, empathy, integrity, and over 8 years of experience in a digital agency environment.

Requirements

• You are a seasoned leader with a track record of managing large, complex digital accounts
• You excel in collaboration, relationship-building, and communication
• You possess a deep sense of empathy and maintain the highest levels of integrity
• Your written and verbal communication skills are outstanding
• You’re smart, driven, and results-oriented
• You’re not afraid to ask questions when clarity is needed
• You have an exceptional eye for detail
• You’re adept at multitasking, juggling multiple accounts and meeting deadlines
• You bring over 8 years of experience in a digital agency environment

Responsibilities

• Take full responsibility for the success of our top client accounts
• Develop and execute strategies for account growth, identifying upsell opportunities and new business avenues
• Regularly communicate the value we provide through quarterly business reviews
• Collaborate closely with account managers to ensure client satisfaction and engagement
• Work in tandem with project managers to align projects with client goals
• Partner with Directors across departments to ensure successful project delivery
• Address and resolve client issues swiftly and effectively
• Serve as the primary escalation point for clients
• Contribute to account prioritization and report progress to agency leadership

Benefits

• Comprehensive employer-paid health, vision, and dental insurance
• Life and short-term disability insurance
• Paid parental leave
• Family First PTO Bank
• 100% remote work environment
• Flex Fridays
• Generous paid vacation
• 401(k) plan with up to 4% employer match
• Charitable matches or community service hours
• Year-end merit-based bonuses
• Annual company retreat with team-building activities (but no trust falls!)
• Regular company culture events like trivia and team lunches
• Professional development budget