Account Executive

Summary

Join Customer.io's growing sales team as a Mid-Market Account Executive and contribute to our next stage of growth. This full-cycle sales role involves prospecting, demoing, and closing deals, handling both inbound and outbound leads. You will work with supportive Customer Success and Technical Support teams. The ideal candidate has at least two years of B2B SaaS sales experience, a proven track record of success, and familiarity with MEDDPICC or a similar framework. This position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

Responsibilities

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This includes cold and warm outreach through phone calls, emails, and LinkedIn touches
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year