Account Executive

Summary

Join ServiceNow as an Associate New Logo Account Executive and contribute to our continued growth in the Canadian Federal landscape. This pivotal role involves identifying new business opportunities, strategically navigating prospective accounts, and closing initial deals. You will deeply understand customer challenges and pair them with ServiceNow solutions. Success in this role requires strategic territory planning, customer acumen, and achieving net new revenue goals. You will be a self-starter, innovator, and relationship builder, working within a fast-paced, collaborative, and inclusive culture. The position is based in Ottawa, Canada, with up to 50% travel.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) and/or Management Consulting, with a demonstrated ability to generate new business at new accounts
• Demonstrated experience in territory strategy, planning and sales execution with measurable wins
• Ability to understand broad, macro-level business IT needs for a prospective client
• Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes
• Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers
• Demonstrated preserverance, resilience and savvy to find new creative paths to open doors, increase interaction and participation and engage prospects

Responsibilities

• Strategic Territory Planning- Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing
• Customer Acumen-Actively understand each customer's strategic growth plans, technology footprint and corresponding technology strategy, internal challenges and competitive landscape
• Review public information (e.g., new executive appointments, earning statements, press releases) for the company and its competitors to remain updated on key industry trends and issued impacting the prospect
• Net New Revenue- Execute on net business revenue goals for the organization