Account Executive

Summary

Join Unite Us as a dynamic Account Executive, partnering with enterprise customers to drive sales objectives and enhance their experience with our health and social care solutions. You will oversee the entire customer journey, from onboarding to renewal and expansion, building strong relationships with key stakeholders. Leveraging your expertise in social services and healthcare, you will create and execute effective account plans, proactively manage sales pipelines, and ensure high customer satisfaction. This senior individual contributor role requires exceptional communication and strategic thinking skills, along with a proven track record in managing complex accounts. The position is remote, U.S.-based, with a preference for candidates in KS or MO, and involves up to 30% travel.

Requirements

• 7+ years of sales, customer success, account management, or directly related work experience
• Demonstrated experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex strategic partnerships
• Demonstrated success with renewals and retention opportunities
• Demonstrated ability to take initiative, inspire others, and influence change at all levels
• Superior organizational skills to ensure well-prepared and timely meetings with customer base
• Typically requires a bachelor's degree or equivalent experience
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Responsibilities

• Create and execute effective account plans for specified complex, high-value strategic accounts to deliver sales objectives considering overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value
• Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
• Coordinate internal resources to ensure client adoption, utilization, and ROI for account users and sponsored users
• Practice effective, excellent communication with leadership, customers, and extended team and partners
• Lead quarterly business reviews for named accounts
• Own client renewals and expansion opportunities in partnership with key internal stakeholders
• Present recommendations to customers for improving or expanding the use of Unite US within their organization and community partners
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions
• Independently act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
• Lead discussions around forecasting and pipeline status with internal stakeholders
• Travel to customer locations in support of sales efforts

Preferred Qualifications

Based in KS or MO

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time Off
• Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental Leave
• Adoptive parents are included
• Employee Resource Groups
• Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education
• Spending Accounts
• We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer Match
• Enjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance
• As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies