Account Executive, Network Growth

Summary

Join EcoVadis as a Frontline employee and contribute to a sustainable world by supporting companies in leveraging EcoVadis solutions to improve sustainable business practices. Your key responsibility will be acquiring new Southern European suppliers, boosting response rates, and driving value throughout the onboarding experience. You will engage with customers, identify high-value prospects, manage your portfolio, and proactively identify and mitigate risks. This role requires strong customer service skills, sales experience, data interpretation abilities, and fluency in English. The position offers a hybrid work model, flexible hours, and various benefits, including wellness allowances, professional development opportunities, and comprehensive insurance.

Requirements

• Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members
• 2+ years experience in a customer facing role
• Passion for excellent customer service
• Ability to interpret data to identify actions
• Fluent in English
• Comfortable presenting to large groups
• Team player
• Autonomous and proactive
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting, designing and implementing ideas and improvements

Responsibilities

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the Southern Europe markets and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc)
• Additional responsibilities related to the function may be required

Preferred Qualifications

• Other languages are a definite plus: French
• Experience with Salesforce or CRM software preferred
• Comfortable working in a fast paced, high-growth environment

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet