Account Manager

Summary

Join Adverity's Automation Team as an Account Manager, driving retention and operational growth for a global SMB customer base. This full-time hybrid role (with potential for 100% remote work from select locations) involves managing a high-volume portfolio, leveraging Gainsight for risk monitoring and upselling, and collaborating with internal teams. You will focus on customer success through automation and efficient process refinement. The ideal candidate possesses strong B2B SaaS experience, a global mindset, and exceptional organizational skills. Adverity offers flexible working hours, a modern office environment, team events, and various employee perks.

Requirements

• 4+ years of experience in a B2B SaaS environment managing a high-volume account portfolio
• A global mindset, thriving in an international environment and comfortable working across multiple time zones (focusing on US and Europe)
• A resourceful and independent approach, while also being a team player who asks for help when needed
• Strong organisational skills, with the ability to prioritise, problem-solve, and drive results in a fast-paced environment

Responsibilities

• Manage a diverse portfolio of ~120 SMB customers, ensuring smooth operations, retention, and account growth
• Monitor Gainsight to track risks and upsell opportunities, using data-driven decision-making and proactive check-ins
• Communicate primarily via email and Zoom, enabling customer self-sufficiency through automation and 1:Many strategies
• Collaborate with internal teams to resolve escalations, optimise account performance, and drive workflow automation
• Continuously refine processes to improve efficiency and scale account management operations

Preferred Qualifications

• Experience in Martech/Adtech
• Knowledge of marketing data integration and performance analytics

Benefits

• Flexible working hours and home-office
• Modern and stylish office in the heart London
• Regular team events (also remote)
• Sustainable merch for all employees
• Adverity Social Responsibility Day