Account Manager

Summary

Join AirDNA as an Account Manager and be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success, ensuring customers achieve measurable ROI from AirDNA's products. You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long-term relationships, drive customer satisfaction, and mitigate churn risks. The ideal candidate will have 1+ years of account management experience in a B2B or SaaS environment, strong communication skills, and proficiency in English and Italian. AirDNA offers a competitive salary, comprehensive benefits, and a vibrant work environment.

Requirements

• Full proficiency in English and Italian both verbal and written
• 1+ years of Account management experience in B2B or SaaS environment
• Strong communication skills, both written and verbal, with the ability to build rapport and trust
• Confident and personable on customer calls, with the ability to negotiate and overcome objections
• Highly organized and detail-oriented, ensuring accurate documentation and task management
• Proactive mindset, consistently checking in on customer health and seeking opportunities to add value
• Ability to interpret and explain data, leveraging insights to drive customer adoption and upsell opportunities
• 1+ years of experience with CRM platforms (HubSpot preferred)
• Strong sales and account management experience, with demonstrated success in renewals and upselling
• Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues
• Willingness to continuously learn and stay informed about industry trends and customer challenges
• Proven track record or revenue growth and client satisfaction / retention

Responsibilities

• Responsible for the entire life cycle of the client after they have been closed (onboarding, adoption, expansion, and renewal)
• Drive revenue retention by achieving retention goals
• Conduct customer calls, including onboarding, renewals, and quarterly business reviews (QBRs)
• Monitor customer health scores, identify at-risk accounts, and collaborate with internal teams to resolve issues and improve engagement
• Maintain CRM hygiene, ensuring accurate and up-to-date records for renewals, interactions, and forecasts
• Identify upsell opportunities through deep account knowledge, competitor analysis, and customer insights
• Drive contract negotiations, incorporating auto-renewal and pricing strategies based on usage and value
• Monitor customer activity and API usage, addressing underutilization and proactively increasing engagement
• Collaborate with Customer Success, RevOps, and Product teams to resolve customer issues and provide actionable feedback
• Be the internal advocate of our clients
• Triage customer questions and manage the responses with feedback from internal Product, Engineering and Analytics Teams

Benefits

• OTE Salary range 45,000 - 50,000 EUR annually
• Indefinite contract
• 36 holidays per year
• 62 days to work from anywhere!
• Continuing education stipend
• 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance
• Health insurance with Sanitas (Vision + Dental included)
• Language lessons with Preply (French-German-Italian-Spanish)
• Individual growth plan to progress in the role
• Standard working hours from 11 am to 7 pm
• A fun and sunny office with big terraces
• Talented international team and a vibrant work environment
• Bottom-up management: we listen to your ideas and implement them
• Team building events
• Dog friendly office!